What are the responsibilities and job description for the MacOS Systems Engineer position at Randstad?
job summary:
Job Overview:
The macOS System Engineer will serve as a subject matter expert in the Apple/macOS platform, JAMF management, architecture, and support. The position will also be responsible for providing guidance and support to first and second level support teams. The candidate should also possess in-depth macOS and JAMF knowledge. The responsibilities will also include writing design documents, developing technical requirements, vendor evaluations & requirements, supporting cross functional support teams and ensuring alignment with strategic direction.
Responsibilities:
location: Reynoldsburg, Ohio
job type: Contract
salary: $55 - 63 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
qualifications:
skills:Windows (7 years of experience is required)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Job Overview:
The macOS System Engineer will serve as a subject matter expert in the Apple/macOS platform, JAMF management, architecture, and support. The position will also be responsible for providing guidance and support to first and second level support teams. The candidate should also possess in-depth macOS and JAMF knowledge. The responsibilities will also include writing design documents, developing technical requirements, vendor evaluations & requirements, supporting cross functional support teams and ensuring alignment with strategic direction.
Responsibilities:
- Incident Management
-
- Troubleshooting complex, non-routine macOS incidents
- Meet or exceed Service Level Agreements of 95% incident resolution
- Monitor incident queue
- On-call support: after hours and weekends as per rotation schedule
- Appropriately escalate interactions as needed
- Properly document, categorize and close interactions
- Identify 'in the moment' trends and ability to make quick decisions to flex priorities
- Communicate solutions to ATS team and well as leadership
- Troubleshooting complex, non-routine macOS incidents
- Request Management
-
- Handle routine macOS\JAMF requests as required
- SLA's to meet or exceed 95%
- Handle routine macOS\JAMF requests as required
- Project Work
-
- Executing project tasks
- Escalate project trends
- Maintaining and updating project documentation
- Executing project tasks
- Maintenance
- Executes maintenance support
- Functional release support
- IT Security around macOS and 3rd Party Applications
- Upgrades and Patching - macOS and 3rd Party Applications
- Client health checks
- JAMF Infrastructure health
- Applicable application support
- Clean up tasks
- Self-service maintenance
- User administration
- License compliance adherence
- Execute delegated tasks
- Asset Management
- Licensing
- Act as an escalation point for all maintenance activities with ATS
- Vendor Management
-
- Build relationship/rapport with vendors
- Open tickets with vendors, escalate as needed
- Report vendor service issues
- Engage with technical vendor resources
- Build relationship/rapport with vendors
- Problem Management
-
- Identify reoccurring incidents
- Analyzes data
- Identify reoccurring incidents
- Talent Management
-
- Train cross functional partners when possible
- Identify continuous learning opportunities for self-improvement (i.e., Learning Manager, attend other meetings to gain insights, job shadowing)
- Attend training
- Train cross functional partners when possible
- Continue to build skills
- Key Meetings
- Staff meetings
- Project meetings
- Vendor meetings
- Staff meetings
- Level of Influence
- Business partnership with brands
- Observations based on daily tasks (calls, emails, etc.)
- Influence peers, entry level specialists and analysts
- Provide recommendations to leadership on macOS related issues
- Business partnership with brands
- strong knowledge and experience in macOS 12.x and higher (Big Sur, Monterey, and Ventura), JAMF Pro version 10.x, JAMF Connect and Apple/macOS hardware architecture.
- strong knowledge and experience in AppleScript and other macOS scripting languages.
- strong knowledge and experience in supporting macOS computers in an enterprise environment.
- strong knowledge and experience utilizing Apple Business Manager (ABM) and Apple Device Enrollment Program (DEP)
- Automate/manage software packaging within JAMF Pro.
- Familiarity with enterprise directory services (Active Directory), networking, storage and infrastructure.
- Excellent communication skills across all levels; ability to communicate complex, technical concepts to executive staff, business sponsors and technical support.
- Ability to perform in a fast paced environment that mainly supports designers and marketing associates.
- Bachelor's degree or equivalent overall corporate job experience in related field (CIS, MIS, etc.)
- 4 to 7 Years of Apple/macOS Systems administrator or engineering experience.
location: Reynoldsburg, Ohio
job type: Contract
salary: $55 - 63 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
- Incident Management
-
- Troubleshooting complex, non-routine macOS incidents
- Meet or exceed Service Level Agreements of 95% incident resolution
- Monitor incident queue
- On-call support: after hours and weekends as per rotation schedule
- Appropriately escalate interactions as needed
- Properly document, categorize and close interactions
- Identify 'in the moment' trends and ability to make quick decisions to flex priorities
- Communicate solutions to ATS team and well as leadership
- Troubleshooting complex, non-routine macOS incidents
- Request Management
-
- Handle routine macOS\JAMF requests as required
- SLA's to meet or exceed 95%
- Handle routine macOS\JAMF requests as required
- Project Work
-
- Executing project tasks
- Escalate project trends
- Maintaining and updating project documentation
- Executing project tasks
- Maintenance
- Executes maintenance support
- Functional release support
- IT Security around macOS and 3rd Party Applications
- Upgrades and Patching - macOS and 3rd Party Applications
- Client health checks
- JAMF Infrastructure health
- Applicable application support
- Clean up tasks
- Self-service maintenance
- User administration
- License compliance adherence
- Execute delegated tasks
- Asset Management
- Licensing
- Act as an escalation point for all maintenance activities with ATS
- Vendor Management
-
- Build relationship/rapport with vendors
- Open tickets with vendors, escalate as needed
- Report vendor service issues
- Engage with technical vendor resources
- Build relationship/rapport with vendors
- Problem Management
-
- Identify reoccurring incidents
- Analyzes data
- Identify reoccurring incidents
- Talent Management
-
- Train cross functional partners when possible
- Identify continuous learning opportunities for self-improvement (i.e., Learning Manager, attend other meetings to gain insights, job shadowing)
- Attend training
- Train cross functional partners when possible
- Continue to build skills
- Key Meetings
- Staff meetings
- Project meetings
- Vendor meetings
- Staff meetings
- Level of Influence
- Business partnership with brands
- Observations based on daily tasks (calls, emails, etc.)
- Influence peers, entry level specialists and analysts
- Provide recommendations to leadership on macOS related issues
- Business partnership with brands
- strong knowledge and experience in macOS 12.x and higher (Big Sur, Monterey, and Ventura), JAMF Pro version 10.x, JAMF Connect and Apple/macOS hardware architecture.
- strong knowledge and experience in AppleScript and other macOS scripting languages.
- strong knowledge and experience in supporting macOS computers in an enterprise environment.
- strong knowledge and experience utilizing Apple Business Manager (ABM) and Apple Device Enrollment Program (DEP)
- Automate/manage software packaging within JAMF Pro.
- Familiarity with enterprise directory services (Active Directory), networking, storage and infrastructure.
- Excellent communication skills across all levels; ability to communicate complex, technical concepts to executive staff, business sponsors and technical support.
- Ability to perform in a fast paced environment that mainly supports designers and marketing associates.
qualifications:
- Experience level: Experienced
- Minimum 7 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
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