What are the responsibilities and job description for the Network Operations Rep - FL position at Randstad?
job summary:
Randstad Technologies is currently searching for a Network Operations Representative to serve as the first point of contact for the Independent Provider Network for urgent issue resolution. They quickly respond to inquiries and issues to ensure minimal impact to the Member's experience. This role is 100% in the office.
location: Hialeah, Florida
job type: Contract
salary: $19 - 20 per hour
work hours: 7am to 3pm
education: No Degree Required
responsibilities:
Responsibilities
- Cultivates and maintains strong, positive working relationships with the independent transportation provider network.
- Provides coverage for the Provider phone line and Chat system
- Rapidly and effectively responds to urgent and same day communications with Independent Network Providers to resolve issues as they arise, such as reroutes, member no-shows, etc.
- Monitors provider delays and acts in real time to adjust routes / reroute trips to avoid delays.
- Provides daily quality reporting to leadership.
- Coordinate with Customer Advocate team to update / obtain information to resolve pressing issues with trips.
- Ensures accurate trip data input
qualifications:
skills:Operations Network
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Randstad Technologies is currently searching for a Network Operations Representative to serve as the first point of contact for the Independent Provider Network for urgent issue resolution. They quickly respond to inquiries and issues to ensure minimal impact to the Member's experience. This role is 100% in the office.
location: Hialeah, Florida
job type: Contract
salary: $19 - 20 per hour
work hours: 7am to 3pm
education: No Degree Required
responsibilities:
Responsibilities
- Cultivates and maintains strong, positive working relationships with the independent transportation provider network.
- Provides coverage for the Provider phone line and Chat system
- Rapidly and effectively responds to urgent and same day communications with Independent Network Providers to resolve issues as they arise, such as reroutes, member no-shows, etc.
- Monitors provider delays and acts in real time to adjust routes / reroute trips to avoid delays.
- Provides daily quality reporting to leadership.
- Coordinate with Customer Advocate team to update / obtain information to resolve pressing issues with trips.
- Ensures accurate trip data input
qualifications:
- Experience level: Entry Level
- Minimum 1 year of experience
- Education: No Degree Required
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Salary : $19 - $0
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