What are the responsibilities and job description for the nrb position at Randstad?
job summary:
JOB TITLE: NMC (NOC) Transport Technicians
MUST HAVE SKILLS (Most Important):
Available Shifts: 4x10 Day Shift 07:00 am - 03:00 pm, Evening Shift 03:00 - 11:00 PM, Night Shift 11:00 pm - 7:00 am ET. (Days off - to be determine)
Business Unit Client Wireless - Network SITES: Southlake, TX-USA or Branchburg, NJ-USA Job Posting Service Type: Temp
location: southlake, Texas
job type: Contract
salary: $28 - 29 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
qualifications:
skills:NOC Technician Telecom
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
JOB TITLE: NMC (NOC) Transport Technicians
MUST HAVE SKILLS (Most Important):
- As a part of the NMC Transport team, you are accountable to work all Telco related issues in a timely manner with limited market interaction.
- Transport tickets should be picked up from the Transport Bucket within 10-15 minutes; individuals monitoring the Transport Bucket should assign all the tickets to themselves at the beginning of the shift, and launch all the elements necessary to verify sites or elements are Up/Down.
- Outage tickets will either be opened via an EBOND system or manually by the technicians. Once outages have been resolved, the Workbench 360 (WB360) ticket(s) should be closed out immediately.
- Apply a broad awareness of surveillance techniques to monitor a variety of data types across global networks and report out on customer impact.
- Perform triage, fault isolation, and remediation of Client Wireless' voice and data network events.
- Manage and communicate network outages in a timely and effective manner to external teams by communicating technical details and status to customer service centers, technical support organizations, vendors, and executive management teams during network events and major outages.
- Actively build relationships with Field Engineers and Management
- Experience in one or more of the following fields: telecommunications, network operations, and/or maintenance.
- The Wireless NMC operates 24x7 to provide continuous management and support of the wireless network.
- NMC Transport technicians must be willing to work any shift. 100% Remote.
Available Shifts: 4x10 Day Shift 07:00 am - 03:00 pm, Evening Shift 03:00 - 11:00 PM, Night Shift 11:00 pm - 7:00 am ET. (Days off - to be determine)
Business Unit Client Wireless - Network SITES: Southlake, TX-USA or Branchburg, NJ-USA Job Posting Service Type: Temp
location: southlake, Texas
job type: Contract
salary: $28 - 29 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
-
JOB TITLE: NMC (NOC) Transport Technicians
Job Description:
The Network Repair Bureau is seeking driven and highly motivated Associates to join our team. The Network Repair Technician position is responsible for centralized Tier 3 troubleshooting, operation and the management of the Client Wireless' Network. As a part of a highly visible team, you are accountable for ensuring high network availability and attainment of service levels. In this role, you will learn and apply new technical skills to support the interdepartmental objectives including: effectively communicating and escalating network issues to ensure quick resolution; utilizing a network management system to detect network events, and proactively looking for trends in the network that can help us effectively serve our customers the promise of the digital word.
- Troubleshoot the wireless voice/data network architectures relating to system performance impairments in roaming, transport, hardware & software faults, translations, and voice/data elements.
- Possess knowledge of LTE networks to 5G technologies.
- Correlate customer complaints from customer technical support with various network elements to resolve service impacting conditions; driving troubles to resolution by engaging internal and external resources; providing accurate and timely documentation of actions.
- Identify efficiencies to reduce cycle time in resolving customer troubles, and interface with vendors and various engineering teams to ensure that defects in software or hardware are corrected at the point of manufacture.
- Demonstrate proficiency in analyzing and interpreting complex voice/data call flows and knowledge of call routing translations and dialing plans.
- Work with external and internal Client organizations coordinating and troubleshooting network events.
- Perform triage, fault isolation, and remediation of network events.
- Lead others through network management.
- Generate, drive, and update problem-tracking tickets via multiple systems and continually improve business practices.
- Provide timely and accurate network information to both management and other groups during network events and major outages.
- Willingness to work a flexible schedule, including nights and weekends as necessary
- What you need to have:
- Bachelor's degree or one or more years of work experience.
- Even better if you have:
- A degree in Computer Science or Engineering.
- Scripting with Python, Unix or equivalent languages.
- Experience driving automation initiatives.
- Knowledge of Cloud and Virtualized solutions (OpenStack/VMWare).
- strong customer service and interpersonal skills, including excellent written and verbal communication skills
- LOGISTICS:
- The Wireless NMC operates 24x7 to provide continuous management and support of the wireless network.
- NMC Transport technicians must be willing to work any shift. 100% Remote.
- SHIFT:
Available Shifts: 4x10 Day Shift 07:00 am - 03:00 pm, Evening Shift 03:00 - 11:00 PM, Night Shift 11:00 pm - 7:00 am ET. (Days off - to be determine)
Business Unit Client Wireless - Network SITES: Southlake, TX-USA or Branchburg, NJ-USA Job Posting Service Type: Temp
t
qualifications:
- Experience level: Experienced
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Salary : $28 - $0
