Senior Call Center Rep

Are you looking to join an excellent work environment with room for growth? This Senior Call Center Rep position offers that! This positions is internally labeled as an Underwriter, so there will be researching and processing but a good amount of the day will be spent on the phones as well. This role does offer a Hybrid work environment once you pass through training(2 days in office, 3 days at home) but they do need some flexibility with scheduling. Your shift could be one of the following and you will not know until training is wrapping up: Monday-Friday 7am-4pm, 8am-5pm, 9am-6pm or 10am-7pm Pay starts at $20 per hour during the temp to hire phase. If you have some good Data Entry, Call Center and Computer skills, this is a great entry level role to grow within. Please apply directly or email me at alex.speer@randstadusa.com

salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required

Responsibilities

• Act as the first line for all customers, handling high volume of incoming calls (Average of 40-50 calls per day)
• Assist with resolving complex issues relating to the underwriting process  
• Underwrite new submissions to ensure new policies are correct, per guidelines
• Process endorsements, cancellations and reinstatement, and handle billing issues and completes policy issuance
• Review all underwriting information to include applications, photographs, elevation certificates and third party internet resources to correctly underwrite the policy
• Provide customer service to agents Respond to by phone support, online chat and emails and meet required production KPIs as defined by leadership
• Review correspondence from agency including requests for endorsements for acceptability
• Communicate in a concise, tactful, prompt and effective manner both over the phone and by email
• Maintain a positive working relationship with agents, customers, coworkers and others

The essential functions of this role include:

working in a smoke free environment

Skills

Call Center

Basic Computer Skills

Typing Skills

Basic Software Skills

Adapting to Change

Insurance

Financial Audit

Banking Operations

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).



For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.