Job Posting for Customer Service at Ranew Management Co Inc
Now Hiring - Customer Service Representative
Ranew's Companies is seeking a Customer Service Representative to join our team in Davenport, IA. As a Customer Service Representative, you will serve as the primary liaison between the company and our major customers. You will work in a high paced environment and need to possess the ability to prioritize tasks, communicate efficiently and effectively while driving actions within the organization. This is a key role within the company, assuring that we understand our customers’ requirements and enabling our operations teams to exceed those expectations.
Location: Davenport, IA Salary: $21 - $24 / hour (starting pay is based on experience) Job Type: Full-Time | 1st Shift Benefits: Performance Bonus, Paid Holidays, Medical, Dental, Vision, Life, 401K
Customer Service Responsibilities:
Provide outstanding customer service for all customers by utilizing in-depth knowledge of company products and processes.
Partner with all departments to support customers” needs for information and updates.
Manage all aspects of customer orders and follow-up to ensure timely completion.
Ensure production schedules align with customer priorities.
Respond to customer inquiries, concerns, or issues.
Work internally to ensure that actions are taken to satisfy requests made by customers.
Preferred Skills:
Good communication skills (verbal and written).
Good customer Service skills.
Proficient in Microsoft Excel, Word, Outlook, Teams, and SharePoint..
Basic knowledge of computer functions, including the ability to use multiple computer systems and programs
Demonstrated ability to de-escalate customer concerns effectively
Quick Learner, Team Player and a “can Do” attitude
Ability to multi-task and handle various customer demands and inquiries at one time
Handle a fast-paced working environment
Self-motivated with the ability to work independently
Ability to work under pressure and effectively prioritize tasks
SAP / Microsoft Dynamics Experience Preferred but not required
Qualification and Education Requirements:
18 yrs of age or older.
2-4 years of experience in manufacturing environment with a customer-facing role
Proven expertise in customer query resolution and retention.
Bachelor’s degree in Business preferred but not required.
Salary.com Estimation for Customer Service in Davenport, IA
$61,440 to $82,705
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