What are the responsibilities and job description for the Café Assistant position at Rapha?
Rapha exists to inspire the world to live life by bike. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products, a café serving the finest coffee and great food, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities worldwide.
The Cafe Assistant has a keen eye for detail, a love of great coffee and a commitment to delivering the legendary Rapha customer experience. They are responsible for supporting the efficient running of the cafe both front and back of house so as to achieve operational excellence.
THE ROLE
Key responsibilities:
- Support the effective running of the cafe, ensuring the team are consistently delivering legendary customer experiences
- Follow operating instructions, troubleshoot breakdowns, maintain supplies, and perform preventive maintenance to keep coffee equipment operating at peak performance
- Be the ultimate Rapha Ambassador, seen by others as a role model and bringing to life Rapha’s core values
- Updates knowledge by participating in any coffee workshop opportunities; reading coffee, retail trade, and food service publications and by maintaining personal networks
- Drive productivity and profitability by identifying opportunities to streamline processes and reduce waste
- Understand the full café offering and assist in the preparation of café offerings to support the cafe team as required
- Support the entire team and work together to create an inspiring and positive working environment
THE CANDIDATE
The ideal Cafe Assistant will have the skills and qualities:
- Barista skills
- A passion for delivering legendary customer experiences
- Strong people skills – a good communicator, approachable and engaging
- Ability to prioritise and demonstrate initiative
- An interest in the Rapha brand
- Ability to be flexible and agile to meet business needs
Working At Rapha
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.
- We offer all our employees a 50% apparel discount
- An annual clothing allowance
- Free membership to the Rapha Cycling Club
- Company Pension Scheme
- Enhanced Parental Leave