What are the responsibilities and job description for the Financial Counselor position at Rapid City Medical Center?
Our Business Office is currently searching for a full-time Financial Counselor to join their team! This person will be responsible to assist patients with understanding their future charges and developing an acceptable plan for their financial responsibility. Candidate will provide excellent customer service, accurate information and ensure the patient fully understands their likely financial obligation.
Who We Are:
Rapid City Medical Center is a physician clinic providing excellence, choice, and patient-inspired care. We focus on building relationships with our patients, regularly connecting as partners on the journey of health. Our physicians use leading-edge technology to augment their medical skills. Ninety physicians and advanced practice providers work together with over 400 employees to make physician and test appointments efficient and effective and insurance interactions workable.
We thrive on working with smart, caring people. What we do is sometimes hard - but we do it because we serve our families, friends, and neighbors in something meaningful. Work-life balance and career satisfaction are important to us. We offer unmatched benefits, competitive wages, and the opportunity to feel great about your job.
We offer an outstanding benefits package that includes health, dental, 401k, profit sharing, life insurance, short-term disability, and long-term disability, seven paid holidays and floating birthday, paid time off (PTO) accrual, as well as flexibility in the schedule to accommodate important personal and family milestones. Typical schedule is Monday – Friday, 8 am to 5 pm, no holidays or weekends.
ESSENTIAL FUNCTIONS:
- Excellent communication skills with providers, coworkers and patients. Able to communicate with confidence the financial obligations for future services.
- Through electronic and verbal communication, verify patient’s insurance benefits and obtain description of benefits specific to planned future services reported by clinical staff.
- Using our fee schedules and the description of benefits, develop patient estimates
- Work with patients on understanding their benefit structure, the amount that is estimated to be due, and develop an acceptable payment arrangement with the patient
- Collect patient payments and establish a financial agreement at time of estimate
- Provide excellent customer service with patient centered focus
- Maintains patient confidentiality
- Performs other duties as assigned
EDUCATION:
High school degree or equivalent
EXPERIENCE:
Prefer a minimum of two years of experience working in a clinic, insurance, or business office environment.
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong ability to follow documented workflows
- Ability to adapt to workflow and environmental changes
- Ability to multi-task and work under pressure in a deadline driven environment with changing priorities
- Ability to communicate clearly in person, in writing, and on the phone
- Establish/maintain cooperative relationship with patients, families, physicians, staff, and other customers
- Ability to work independently and as a member of a team
- Strong organizational and problem-solving skills
- Knowledge of medical terminology, medical billing and collection practices
- Knowledge of health insurance processing and the ability to read and interpret an explanation of benefits (EOB)
- Strong customer service skills
- Basic mathematical skills
- Basic knowledge of Microsoft Word and Excel
PHYSICIAL AND ENVIRONMENTAL WORKING CONDITIONS
- Job requires largely sedentary role requiring one’s ability to sit for extended period of time
- Ability to occasionally lift and/or move up to 10 pounds
- Must be able to talk, listen and speak clearly on telephone
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
This job description is intended to describe the essential job functions of this position and is not intended to be an all-inclusive statement of job responsibilities.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.
