What are the responsibilities and job description for the Collections Associate position at Rapid Response Team, LLC?
General Description:
The Collections Associate (A/R) reviews customers’ accounts to determine why their account is overdue. The job is to contact the customer to notify them of a missed or overdue account payment. The A/R Collections Associate sends out reminder emails and call customers to follow up on their remaining debts. If the customer wants to pay their balance by credit card, they will instruct the customer how to pay through the website portal. The A/R Collections Associate is organizing and tracking of the customer’s outstanding account balances. The A/R Collections Associate is also making sure that the Lien Rights for the company are well protected.
Essential Job Duties:
- Creating Invoices for the Job Assignments
- Monitor the job accounts receivables and identify overdue accounts.
- Contact customers with overdue accounts and attempt to either collect or negotiate a payment plan to collect it in installments.
- Use credit bureau data, post office information, internet searches, and other tool methods to try to locate the customers who have moved or changed their contact information.
- Maintain records of contacts and attempted collection calls with delinquent account customers as well as records of any payments collected from the customer.
- Resolve customer issues and complaints concerning billing.
- Keep track of payment plans with customers
- Manage multiple delinquent accounts for debt collection effects
- Investigate and resolve discrepancies in payments or accounts
- Lien properties and satisfy Liens with the online software Simplefile
- Finance Loan Program Offers to Customers
- Document collection attempts in our system (PSA)
Skills:
- Good listening skills
- Familiar with the debt collection practices
- Patience and stress management skills
- Critical Thinking skills
- Excellent written and verbal communication skills
- Attention to detail and problem-solving skills
- Organized and has the ability to work independently as well as with a team
- Excellent time management skills and have the ability to prioritize tasks given to them.
Requirements:
- High school diploma or GED equivalent
- Intermediate level computer experience; Microsoft Office, Outlook, Proven Solutions, or other insurance restoration billing software
- Prior customer service experience
Salary : $31,200 - $39,600
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