Account Manager (Accounts Receivable)

Description

Come join our fun, fast-paced, passionate and customer service-oriented team! We are a successful, fun, and family-oriented flooring company that offers same-day and next-day installations, extended service hours, lifetime carpet labor warranty, and more! We are looking to hire positive, upbeat, professional, and dedicated employees. We were founded in 1994 and we currently have 21 locations in Texas, Oklahoma, Arizona, Tennessee, Nevada, North Carolina, Maryland, New Jersey, New York, Pennsylvania, with plans for continued growth. 

Rasa offers its employees a fun and challenging work environment. We believe that by hiring the right people, giving them the tools and education to do their job, encouraging them to learn and grow, holding them accountable, and listening to their thoughts and ideas, Rasa will continue to attract, inspire, and retain the best people. 

We’re Growing! We are a nationally growing company. Therefore, there are many opportunities for growth!

What we are looking for: Account Manager contributes to the company’s overall success by overseeing and maintaining precise records of incoming payments and outstanding debts owed to the company. They are responsible for ensuring the prompt collection of payments from clients and, when necessary, implementing procedures for delinquent accounts in accordance with established practices and procedures to uphold the company's financial stability. The position is responsible for the following duties and responsibilities.

Schedule: 8am to 5pm Monday through Friday; some Saturdays depending on business needs. 

Pay: $48,000 – 49,000 Yearly 

As a Account Manager, You will:

• Manage and perform collection activities on a portfolio of apartment communities' accounts receivable.
• Accurately maintains and updates accounts receivable records for clients in a company’s client relationship software/program.
• Respond to requests from clients and sales representatives for copies of invoices and/or statements.
• Produce ad hoc reports either in Excel or Word as required by clients or management and respond to inbound calls from internal as well as external customers.
• Assist in resolving various billing disputes and challenges.
• Perform various research tasks related to lien waivers, etc.
• Move client orders among various accounts within the company’s accounting system (RFMS).
• Ensure existing client relationships are developed and enhanced through regular contact, including calls, emails, in-person visits, and client appreciation functions. 
• Ensure timely and effective communication with the Executive Vice President, Branch Managers, Sales Reps, and others to advise them of anticipated adverse collection action.
• Preserve the Company’s position as a secure lender by protecting lien rights. 
• Comply with all established credit and collection policies and practices. 
• Consult with a senior account manager or the Account Receivable Supervisor as needed about challenged accounts.
• Daily management of credit exceeds.
• Create specialized invoicing.
• Assist in the research related to various customer challenges as needed.
• Maintain adequate job knowledge in the other centers and keep abreast of department-wide process changes, laws, regulations, and best practices regarding accounts receivable.
• Other Duties: This job description does not imply that these are the only duties to be performed. Other related duties may be assigned. This job description does NOT constitute an employment agreement between the employer and the employee. It is subject to change by the employer at any time, without notice, as the organizational needs and requirements of the job change.

What we are looking for in a candidate:

• Two (2) years of proven commercial collections experience in a business-to-business environment. 
• Certified Receivables Compliance Professional (CRCP) is preferred, not required.
• Proficient in written and verbal communication, able to effectively engage with diverse teams. 
• Client-centric focus, advocating for clients by delivering solutions tailored to their needs. 
• Proficient in fully analyzing situations to arrive at accurate, logical resolutions. Can carry out instructions furnished in various formats and address challenges involving multiple concrete variables. 
• Competent in addition, subtraction, multiplication, and division for calculating interest, payments, balances, and financial ratios accurately.
• Well-versed in credit principles, financial analysis, and accounting practices.
• Capable of effectively managing multiple tasks in a fast-paced environment. 
• Knowledgeable in standard business terminology to facilitate effective communication. 
• Able to adapt to changing circumstances and flexible in approach to work. 
• Capable of working independently and as part of a collaborative team environment. 
• Strong proficiency in Windows and Microsoft Office applications, with the ability to quickly learn new/internal software and navigate multiple computer systems simultaneously

What is in it for you:

• Medical, Dental, Vision, Life Insurance, short-term and long-term Disability, and accident and critical illness Plans to start at 30 days. 
• 401k and 401k match up to 4% - after 90 days of service.
• Paid time off (PTO) – up to 2 weeks in your first year and starts after 30-days.
• 9 Paid Holidays 
• Education Reimbursement Program
• Employee Discounts
• Volunteer Hours – Get paid to volunteer (3 hours per month)
• Career Development
• Advancement Opportunities – We strive to promote from within!
• Rasa Personal Leadership Program
• Employee Experience Program