What are the responsibilities and job description for the Guest Services Representative - Full Time position at Rasa Spa?
Qualifications
- Proficiency in Microsoft Office programs
- Excellent organizational, written, and communication skills
- Excellent interpersonal skills and professional demeanor
- Detail oriented
- Ability to maintain professional appearance
- Flexibility with work schedule, including evenings, weekends, and holidays
Preferences
- Proficiency in current spa booking software
- Experience working in the spa industry
- Experience working in retail
Requirements
Uphold Rasa Brand
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner to the highest quality.
- Create and maintain an atmosphere of warmth and professionalism
- Maintain the space (refill water pitchers, locker rooms, clean sandals, etc)
- Provide timely reports to spa administration
- Handle phone and in-person inquiries in a timely and professional manner
- Coordinate daily operations and traffic flow of spa
- Have ability to handle client feedback with grace, maturity, and professionalism
- Complete daily opening/closing checklists
Daily Operations
- Ensure service provider shifts are covered in the event of illness or absence.
- Regular detailed assessments of entire facility including at the beginning and end of all shifts, ensuring repairs and maintenance are handled in a timely manner.
- Ability to count and report cash drawer and credit card sales daily.
- Comfort level with locking Spa at close of hours of operation.
- Keep a keen eye to the schedule with a goal of optimizing all bookings for efficiency.
Special Requirements
- Ability to lift 25 pounds
- Ability to move quickly through 5,000 square-foot space
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work setting:
- In-person
Work Location: In person
Salary : $17 - $18
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