Housekeeping Manager

POSITION OBJECTIVE: The Ravenscroft Housekeeping Manager will oversee the full staff cleaning personnel to maintain a clean and safe learning environment for all faculty and staff.

ESSENTIAL JOB DUTIES:

• Cleaning Satisfaction and Retention:
  • Ensure high levels of customer satisfaction through effective communication and quality service delivery.
  • Implement strategies to enhance client retention and address any concerns promptly.
• Employee Relations:
  • Foster a positive work environment and maintain strong employee relations.
  • Address personnel issues and concerns in a timely and effective manner.
• Scheduling:
  • Develop and maintain work schedules for all personnel, including day porters, floor techs, shift personnel, and shift supervisors.
  • Ensure adequate coverage to meet client needs.
• Site Evaluation:
  • Conduct site evaluations to assess cleaning requirements and determine appropriate staffing levels.
  • Collaborate with clients to understand their specific needs and expectations.
• Inventory Control:
  • Oversee inventory management, ensuring adequate supplies are available for cleaning operations.
  • Collaborate on reviewing costs and budgets with the Director of Facilities.
• Troubleshooting and Problem Solving:
  • Address and resolve operational issues and challenges promptly.
  • Implement effective problem-solving strategies to maintain operational efficiency.
• Training and Supervision:
  • Provide training and support to personnel to ensure they meet quality and safety standards.
  • Supervise and monitor the performance of day porters, floor techs, shift personnel, and shift supervisors.
• Collaboration on Cost and Budget Review:
  • Work collaboratively with the Director of Facilities to review costs, budgets, and financial performance.
  • Identify areas for improvement and implement cost-saving measures where possible.
• Environmental Compliance:
  • Ensure that environmental procedures are maintained in accordance with local, state, and federal requirements.
  • Stay informed about relevant regulations and implement necessary changes to ensure compliance.
• Staffing Needs Forecasting:
  • Forecast and maintain staffing needs based on client requirements and operational demands.
  • Collaborate with the human resources department to recruit and hire qualified personnel.
• Team Development:
  • Take responsibility for the training and development of the cleaning services team.
  • Implement initiatives to enhance team skills and performance.
• Human Resource Knowledge:
  • Demonstrate knowledge of human resource policies and practices.
  • Adhere to and enforce company policies related to personnel management.

The above description covers the most significant duties performed; but does not exclude assignments not mentioned.

QUALIFYING CHARACTERISTICS:

• Attention to Detail: Thorough and meticulous in cleaning tasks.
• Time Management: Ability to manage time and employees efficiently to complete assigned duties.
• Teamwork: Collaborative attitude to work effectively with colleagues.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Education: High school diploma or equivalent.
• Experience: Minimum of 3-5 years of experience in professional cleaning.

PHYSICAL REQUIREMENTS:

• This job involves physical activity including, but not limited to, repetitive lifting of 35lbs, bending, and standing for extended periods of time.

Competitive total compensation package, including benefits.