What are the responsibilities and job description for the Office Administrator position at Ray Roberts Realty, Inc.?
JOB TITLE: Office Administrator
Ray Roberts Realty was founded over 20 years ago with the goal of establishing a hands-on, relationship-based, real estate investment and property management service company.
GENERAL JOB DESCRIPTION
Our small but growing property management firm is looking for an experienced Administrative Assistant to be the primary point of contact for prospective residents. Outstanding customer service, strong customer service skills, written and verbal communication, high energy and flexibility are essential to this important position.
The Office Administrator is primarily responsible for reciprocating, initiating and maintaining contact with prospective residents, inclusive of completing lease documents, scheduling unit viewings, accepting rental applications, adhering to fair housing guidelines and notifying applicants of application decisions.
We 're looking for a friendly, outgoing individual who has previous sales experience and can offer competent service to our renters. You will also need a fair, but firm approach to handling applicants and residents. You will work with several other admin professionals on a rotating schedule and answer directly to the Operations Director.
MAJOR DUTIES AND RESPONSIBILITES
Determine needs of any prospective residents and preferences, professionally present community and specific apartments, while providing features and benefits, and also help to qualify prospective resident.
Respond timely to prospective resident telephone calls and internet lead responses.
Negotiate terms and conditions of prospective resident 's lease. Operation Director’s approval necessary before lease execution.
Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner. Report any incomplete move in or vacancy paperwork immediately. Share application decisions according to the CA fair housing guidelines.
Ensure daily that the "_market ready "_ vacant units are in perfect condition for presentation to prospective residents. Immediately report any necessary repairs, complaints, issues or updates to supervisor.
Serving as first point of contact for people calling or visiting the community office, directing individuals to the appropriate resources including owners and prospective clients.
MINOR DUTIES AND RESPONSIBILITIES
Assist with Leasing call backs, deposits, scanning and coding.
Assist with department mailers i.e. collection letters/notices and leasing mailers/communications.
Other duties as assigned.
Perform other administrative/leasing duties as requested.
QUALIFICATIONS FOR THE JOB
Education:
High School Diploma or Equivalent
Experience:
Minimum 2 years leasing experience
Other:
Effective written and oral communication skills
Able to work well with minimal supervision
Ability to comfortably share favorable and unfavorable application decisions with applicants
Ability to prioritize tasks and follow specified procedures
Strong time management ability
Ability to consistently meet all deadlines
Overachieving attitude and enhanced work ethic
KEY COMPETENCIES
Proficient Computer Skills
Outstanding Communication and People Skills
Excellent Time Management Skills
Excellent Attention to Detail
Ability to Multitask in a Fast Paced Environment
Effective written and oral communication skills
Able to work well with minimal supervision
Ability to prioritize tasks and follow specified procedures
Ability to consistently meet all deadlines
Overachieving attitude and enhanced work ethic
PHYSICAL REQUIREMENTS
Ability to lift a minimum of 25 pounds unassisted
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
COVID-19 considerations:
All office areas are socially distanced and air purifiers are in each area. PPE supplies provided for all staff.
Experience:
- Customer service: 1 year (Required)
Work Location: One location