Busser

Position Overview:

Sets and resets dining room tables. Assists with clearing tables, refilling beverages, running food and restocking clean plates, silverware and glassware. Cleans wait stations and other areas of the restaurant throughout shift and at close.

Licensing Requirements:

• Food Safety Handling Certification as required by state or local laws

Experience/Education/Knowledge Requirements:

• Experience in full service restaurant environment is helpful, but not required
• Successful completion of Razzoos training for this position required
• Must be of legal age to operate certain equipment in compliance with federal, state or local laws

Essential Skills/Experience:

• Integrity must protect the Companys assets
• Guest Service Orientation anticipating guests needs and consistently following Razzoos Steps of Service
• Active Listening giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
• Speaking talking to others, i.e., managers, co-workers, guests, to convey information effectively
• Social Perceptiveness being aware of others behavior and reactions and understanding why they react as they do
• Critical Thinking using logic and reasoning to identify the needs of a given situation
• Reading Comprehension understanding written communications and documents
• Arithmetic utilizing basic math skills relative to position requirements, i.e., tip sharing, etc.
• Problem Sensitivity the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty Memorization the ability to remember information, i.e., Company standards and procedures, Steps of Service, etc.
• Handwriting legible writing skills for various Company forms and documents
• Time Sharing the ability to shift back and forth between two or more activities or sources of information
• Team Oriented actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment
• Safety Focused ability to adhere to Company safety standards at all times
• Work Schedule ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time

Characteristics:

• Self-directed ability to work well with little or no supervision
• Sense of urgency
• Organized, detail oriented; recognizes errors quickly
• Positive attitude and professional demeanor
• Guest focused and solution-driven
• Persuasive skills
• Multi-tasker
• Team oriented
• Communicator clear written and oral skills
• Safety conscious follows all safety and sanitation policies
• Professional image - neat, clean, pressed
• Dependable consistently works agreed upon schedule and gets to work on time
• Committed to Razzoos 6-2-101 (Philosophies and Values)

Essential Duties And Responsibilities:

• Deliver Hospitality to every guest
• Honor guest requests or communicate requests to appropriate server, bartender or manager
• Clean and reset tables according to specifications of restaurant
• Remove plates and silverware when all guests have finished
• Set up and break down work area for each shift. (These are Open/Close responsibilities that are paid at minimum wage.)
• Restock and maintains service stations in a clean and orderly manner throughout shift
• Expedite and run food
• Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
• Empty trash cans using appropriate safety and sanitation measures
• Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
• Comply with all applicable federal, state and local statutes as well as Razzoos policies and procedures
• Perform additional responsibilities as requested by a manager at any time

Physical Demands:

• Must be able to bend, stoop, lift and carry dishes up to 50 lbs.
• Move about the dining and kitchen areas quickly and carefully
• Stand/walk during entire shift Enter and exit kitchen with full hands
• Climb ladder when reaching for items that are on upper shelves
• Ability to hear with accuracy over loud background noise
• 20/20 Near Vision, with correction the ability to see details at close range (within a few feet of the observer)
• Manual Dexterity the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects

Working Conditions:

• Fast-paced environment
• Narrow spaces behind bar, between dining tables and in kitchen area
• Several guests and co-workers moving about at same time
• Several guests or tasks to attend to at one time
• Background noise, i.e., guests and employees speaking simultaneously, equipment noise and background music
• Exposure to hot (kitchen) and cold (walk-ins) temperatures