Business Development Client Support Specialist
Job Posting for Business Development Client Support Specialist at RB Wine Associates
Rack & Riddle Custom Wine Services, the #1 custom sparkling wine producer in the United States, is seeking a Client Support Specialist to add to our team.
As a member of our dynamic team, the Business Development Client Support Specialist will be a part of an inclusive, customer-first culture. We value diverse perspectives and are looking for a highly motivated individual with a knack for problem-solving and a passion for excellence in customer service. Whether you're a whiz at Excel or have comparable expertise in data management and analysis, your ability to think quickly, prioritize effectively, and maintain a keen focus on customer satisfaction will make you a perfect fit for our team.
Essential Duties and Responsibilities:
- Provide exceptional client support via various communication channels (phone, email, chat) to resolve inquiries, troubleshoot issues, and address concerns promptly and effectively.
- Utilize expertise in Excel, Netsuite, Salesforce and other relevant technologies to assist the internal team and clients with project and data-related queries, reports, and technical concerns.
- Maintain a deep understanding of our products/services to accurately guide clients through project completion and problem resolutions.
- Work collaboratively with our Business Development team to tackle complex client challenges, ensuring a seamless and positive client experience.
- Keep meticulous records of client interactions to build a knowledge base that supports continuous improvement.
- Contribute to the improvement of our products, services, and support processes by identifying trends and patterns in client inquiries.
- Assist BD team with all customer supporting activities, including trade shows, tastings, marketing activities and sales efforts.
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Job openings at RB Wine Associates
Healdsburg, CA
Full Time
Healdsburg, CA
Full Time
Healdsburg, CA
Full Time
Healdsburg, CA
Full Time
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