What are the responsibilities and job description for the Business Operations Auditor (FT) position at RBD California dba KFC?
Restaurant Brands California is a KFC franchisee based in Southern California. They manage 70 Kentucky Fried Chicken locations. RBD California has over 1500 employees.
PURPOSE OF POSITION:
Work in implementing controls, best practices, and policies to prevent fraud, error, waste, cash reconciliation, and inventory, make validations of compliance in the region and work to identify opportunity areas as a business partner with the different areas. drive and support Operational initiatives designed to identify, report and resolve issues.
Principal duties and responsibilities:
PURPOSE OF POSITION:
Work in implementing controls, best practices, and policies to prevent fraud, error, waste, cash reconciliation, and inventory, make validations of compliance in the region and work to identify opportunity areas as a business partner with the different areas. drive and support Operational initiatives designed to identify, report and resolve issues.
Principal duties and responsibilities:
- Be the leader in Internal control implementations and the validations in the region, reporting to Group Internal Audit Manager according to criticality.
- Work in the identification of prevention activities in the region.
- Champion company policies and procedures relating to store security, cash, and inventory management.
- Coach Area Coaches and Store Managers to improve Loss Prevention processes and RISCS audit compliance.
- Complete an agreed program of RISCS audits, including a minimum of 2 visits to every store each year.
- Help drive a measurable improvement in agreed LP KPIs each year, including levels of RISCS compliance.
- Assist and lead investigations into theft and interview store employees according to agreed procedures.
- Support the completion of an approved program of covert surveillance operations each year and liaise with Police to progress any criminal or civil actions that may result.
- Identify and drive projects to reduce the impact of process error and unknown waste in stores.
- Highlight any deterioration of overall control standards to the Group Internal Audit Manager and recommend actions to resolve.
- Utilize CCTV to minimize theft and fraud.
Special Job Requirements:
- Varied work hours/days, including nights, weekends, and holidays, can be expected.
- Extensive travel around Southern California required.
- Will be mainly field-based, not in an office environment.
Business/Technical Skills, (eg. computing, negotiating, leadership, project management):
Essential:
- Knowledge or experience in Internal Audit or Internal Control.
- Computer literacy to understand (Meritstore POS, Inventory, and other BOH and exception reporting systems.
- Numeracy to interpret financial reports and take appropriate actions to resolve any issues.
- Sound judgment to apply policies and standards fairly and consistently.
- Excellent oral communication skills to deal with difficult situations firmly but tactfully.
- Excellent written communication skills to write reports to management and the field.
- Knowledge about typical store 'schemes' used to manipulate store performance or commit fraud and theft.
- Ability to identify root causes of problems and suggest solutions.
Desirable:
- Knowledge in COSO methodology or Similar.
- SAP Functionality and reports.
- Knowledge of Loss Prevention processes and technologies.
- Experience in investigating store theft issues and conducting disciplinary interviews.
Experience (Technical and Behavioural):
- Must be seen as mature, credible, and authoritative by operations and store employees.
- Must be passionate about high standards and eliminating unnecessary losses from waste, error, and theft.
- Must have initiative and persistence to pursue hidden store problems with loss and theft.
- Must be able to manage time effectively and work without close supervision.
- Must be comfortable with the requirement to pursue termination and prosecution of store employees.
- Must be service orientated and be good at giving and receiving feedback positively.
- Must be able or willing to utilize CCTV to minimize theft and fraud.
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