RC Furniture, a high-end furniture manufacturer in the City of Industry, has one full time position available for a Customer Service Representative. This position requires an experienced, organized and confident worker with a stable and verifiable work history. Must have excellent social skills and be very friendly and outgoing. The salary will depend on your experience. Manufacturing experience is a plus. Bilingual in English/Spanishpreferred. Medical, Dental and Vacation benefits are available after 90 days of employment. We are located off the 60 Freeway between the 605 and 57 Freeways.
The Customer Service Representative will handle customer complaints, returns, repairs, process orders, and provide information about RC's products.
Duties
· Handles ALL customers’ questions and concerns, and provide answers or responses
· Provide information about products
· Review or make changes to customer accounts
· Handles returns, complaints, repairs, notifies customers of late deliveries
· Record details of customer contacts and actions taken
· Interact with office and production area to obtain needed information, including cross train on other desks
· Identify customer needs and handle requests during the call or determine if the call needs to be transferred or escalated. Follow up on escalated calls to ensure customer satisfaction.
· Perform related or other assigned duties as required.
Qualifications
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Education:
Experience:
Language:
Work Location: In person
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