Help desk ii

If you may be interested, Please only apply if you meet the required requirements for this position :

TYPE - - CONTRACT TO HIRE

REQUIRED : Must have Active Secret Clearance

REQUIRED : 100% Onsite in Washington D.C.

REQUIRED Help Desk Tier II

Job Function : The individual will provide help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing support.

Job Type : Full Time Contract. Right to Hire could be possible.

Clearance : Active Secret clearance

Location : Onsite in Washington, DC

About RCM :

RCM Life Sciences & IT is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors.

RCM partners with clients to define implement and manage a broad range of technologies across multiple platforms, systems, and networks.

Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.

Scope of Job

RCM's client is seeking a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC.

ESA V is an IT Services program supporting several customers within the Department of Justice.

The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.

ESA V prides itself in providing high-quality customer support.

• A key part of the deskside support staff's job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner.
• As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively, and the ability to work across multiple buildings in Washington without direct supervision are all critical to the success of the individuals selected for these positions.
• Some members of the deskside support staff will also provide technical support to the senior management offices and senior leadership offices within the Department of Justice.

Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved.

• This "white glove service may sometimes require after-hours support to be provided.
• All work for the team will be tracked in a ticketing system.
• The ticketing system will be utilized to track performance with negotiated service level agreements and to measure the effectiveness of the staff.
• Staff members are responsible for always keeping tickets up to date. The technology in use at the Department includes Windows 10 laptops and desktops, Microsoft Office tools, email using Microsoft Exchange and Outlook, and other typical tools.
• Experience working on and resolving issues with this type of office IT environment is a must!

Primary Responsibilities

• The types of work a candidate for these positions should expect to perform include but aren't limited to the following :
• Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base.
• Break / Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail.
• Installation of specialty software which is not already packaged in SCCM.
• Removal of devices from the network as directed by Security.
• Assess issues and diagnose problems with printers.
• Install printer toner.

Qualifications

• Customer service-focused attitude
• Current Public Trust clearance
• Ability to maintain a Public Trust clearance.
• Experience providing IT (Tier II) support in a Windows 10 office environment.
• Use of an ITSM ticketing system

Desired Requirements

Experience working for Department of Justice

Education & Certifications

• High School diploma with 5 years of prior relevant experience
• Current Public Trust security clearance required (Secret Clearance highly desired)

Equal Opportunity Statement

RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Disclaimer

This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position.

It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Please contact Vince Girardi vince,girardi@rcmt.com - 973-658-3155

Monster

Last updated : 2024-03-02