What are the responsibilities and job description for the Scheduler position at RDH Health?
A Scheduler is a member of the Care Logistics team. This position requires the ability to be a great team player, reliable and strong Oral and written communication skills. Essential to our Mission, the schedulers on our Care Logistics team are the first point of contact for our Members.
RDH is built on a culture dedicated to making healthcare affordable for everyone! With over 20 years of experience in the healthcare world, we understand the complexities that our members and employees face every day. We built an innovative solution where we provide quality care to all of our employees and their families at no charge, by utilizing our access and know how to provide Easy & Truly Affordable Healthcare.
Job Description:
As a member of our Care logistics team you will work from a desk, helping answer phones, call customers, and navigate our members in the complex healthcare world. You will work closely with customers and provide them high quality healthcare navigation. Our success is driven by the people on our team and their passion for creating an excellent customer experience.
Job Duties:
Happy & Friendly
Answering/place incoming/outgoing calls to/from RDH members
Guide the care of RDH members to the most cost effective option
Work closely with clinical Providers to develop a plan of care for RDH members
In office M-F, 8 hour shifts, also be on call between 5-10 hours per week with additional compensation to accommodate our members 24/7.
Qualifications:
Proficiency in using Microsoft word, Excel and an electronic medical record system is preferred
1+ year(s) of experience in a healthcare environment working with customers/patients in person or over the phone.
Bi Lingual (Spanish/English) is ideal
Benefits:
Free Healthcare
Dental & Vision Insurance
Paid Sick & Vacation Time
Access to a 401K
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