Program Director - Office Management
Job Posting for Program Director - Office Management at Re-Bath, LLC
Salary $80,000 - $90,000 plus bonus opportunity
JOB SUMMARY
With a vision to be the first – and only – place people go to remodel their bathroom, we are in search for a passionate, results-driven Operations leader who is responsible for the creation, development, implementation, and facilitation of programs as it pertains to the operational aspects of how to run one of our Franchisees. The ideal candidate is organized, ambitious, and highly efficient and thrives on leading others to success through the development and facilitation of meaningful programs and tools. Showing initiative and being a self-starter is paramount. As is a high level of emotional intelligence and the ability to build and develop strong relationships.
ESSENTIAL DUTIES
- Identify best in class Franchisee operations and analyze the fundamentals.
- Utilize these learnings and create best practices (programs) centered around:
- IT,
- HR, including staffing and associate relations.
- Accounting.
- Insurance.
- Business forecasting.
- Facility management among other functions.
- Implement programs with corresponding training.
- Manage communications and training of franchisees key performance indicators to measure success.
- Identify gaps in programs, providing solutions for improvement.
- Monitor company and franchisee results and assist franchisees with identifying solutions via program implementation and partner with the corporate management and peers to ensure cohesion on program coverage.
- Work continually towards self-development to stay current on new products, market trends, and sales training strategies.
- Assist with the development and implementation of a training calendar.
- Perform other related duties as assigned.
QUALIFICATIONS
- Strong understanding of residential installation operations
- Strong leadership skills.
- Advanced communication skills (written and verbal); presentation skills, team-builder/collaboration skills; negotiation skills, and interpersonal skills.
- Ability to establish and maintain effective franchise relationships.
- Strong business acumen and knowledge of financial business case analysis
- Ability to present both formally and informally to groups and individuals within different levels of an organization, from franchisees to executive level management.
- Creative problem-solver, with strong leadership, interpersonal and relationship skills and “get-it-done” attitude.
- Must be self-motivated and able to work independently with minimal supervision
- Ability to constructively handle unexpected problems.
- Ability to travel 20%.
- Supports initiatives that ensure growth and profitability.
- Intermediate to advanced skills in Outlook, Word, Excel, PowerPoint, Internet, and Microsoft Teams navigation.
- Knowledge and experience with salesforce or comparable CRM programs.
EDUCATION / EXPERIENCE
- Bachelor's Degree and 5 plus years of experience in operations preferably in the franchise industry.
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Job openings at Re-Bath, LLC
Troy, MI
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