A healthy community begins at home. REACH provides quality affordable housing, 

and opportunities for individuals, families, and communities to thrive 

Job Description 

Title:  Building Monitor                                                                                         Department: Property Management

FLSA Status: Non-exempt                                                                                         Reports to: Community Manager

Flex Status:  On-site                                                                                                  Effective: February 2020

Salary Range: $15.00 - $18.02

REACH is an equal opportunity employer that strives to create a 

diverse workforce and an inclusive culture

REACH believes that each employee makes a significant contribution to our success.  That contribution should not be limited by the assigned responsibilities.   Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the employee nor the organization to just the work identified.  It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors. 

All REACH staff share a commitment to anti-racism; the identification and elimination of racism by actively changing oppressive systems, structures, policies, and attitudes so that historic and future harm can be eliminated for communities of color. 

Position Summary 

The monitor works in REACH owned and managed properties providing after-hour emergency support when management is not on duty.   Including building rounds, lockouts, emergency maintenance and light cleaning

Essential Functions/Major Responsibilities 

• Completes Building rounds at least once nightly to ensure building security.
• Carries cell phone and responds to after-hours calls per established On-Call procedures. 
• Monitors the security and integrity of building and grounds.
• Ensures that doors and windows are locked to secure the building at night (where common halls and entries exist). 
• In the absence of the Community Manager, responds to emergency situations such as medical, police, fire emergencies, and takes appropriate action including contact emergency services (911), evacuating building, etc. if needed. 
• Responds to lockouts, emergency maintenance situations (snow and ice removal), per established lock out and on-call guidelines. See Building Monitor Manual. 
• Light cleaning as needed to keep building orderly
• Attends quarterly Building Monitor and other staff trainings as required. 
• Meets with supervisor weekly. 
• Maintain a clean work area.
• Ability to practice cultural humility when interacting with co-workers and clients of diverse ethnic, religious, political, and cultural backgrounds and sexual or gender identities, treating everyone with respect and dignity.

REACH employees are expected and required to behave in a courteous and collaborative manner in doing REACH business and dealing with other staff, residents, and all contacts inside and outside the organization.  Profanity, derogatory and abusive language will not be tolerated.

Knowledge, Skills, and abilities 

• Ability to read and speak English 
• Basic writing skills
• Ability to write reports 
• Capable of communicating via computer and smart phone 
• Good organizational skills: prioritize duties, keep orderly supplies when applicable.  
• Ability to communicate effectively with all types of people, remain calm during pressure situations and act and/or make decisions.   
• Ability to deal with angry or distraught people.    

Scope & Accountability

• Operates from established and well-known procedures.   
• Decisions are made within established organization guidelines.  
• Position involves a low degree of complexity in dealing with recurring work situations with occasional variations from the norm.   

Supervisory Responsibility 

Education and/or Experience: 

• High school education preferred.
• Previous related experience helpful, but not required.

Work Environment and Physical Demands:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly required to stand; walk; use hands and reach with hands and arms; and readily and effectively communicate.  The employee must lift and/or move up to 25 pounds on a regular basis and 50 pounds on an irregular basis.  

The duties of the job are primarily performed in an office environment.  There is some exposure to noise in the work environment, which is usually mild to moderate.   Vision abilities required by this job include ability to effectively see within a residential building work environment.  

• This position may require occasional evening and weekend work as dictated by the buildings schedule.  

• May be exposed to angry, distraught and/or potentially violent people.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people in this role.  They are not intended to be a complete list of all responsibilities, duties and skills required of staff in this role. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed. The job requirements are subject to change to reasonably accommodate qualified disabled individuals. REACH may modify or interpret this job description.  

This job description is not an employment contract, implied or otherwise. REACH is an at-will employer; you retain the right to resign, with or without notice or cause. REACH reserves the same right in respect to termination.