Fulfillment Coordinator
Job Posting for Fulfillment Coordinator at Reach Cyber Charter School
Fulfillment Coordinator
12-Month
Who we are:
Reach Cyber Charter School is a tuition-free online public K–12 school in Pennsylvania, connecting students with certified teachers and a high-quality curriculum. Authorized by the Pennsylvania Department of Education in 2016, Reach Cyber Charter School is state certified and open to students throughout Pennsylvania with a vision to inspire and nurture future success for all students. Our Reach family promotes a vision that provides a collaborative team environment and allows you to utilize various resources to inspire and nurture future success for all students in Pennsylvania.
Position Summary:
Under the direction of the Manager of Fulfillment, the Fulfillment Coordinator will coordinate the logistical process and fulfillment requests for school equipment, materials, and supplies to students, staff, and families. The Fulfillment Coordinator works closely with the school’s logistics providers to ensure accurate and timely customer support for the inventory, scheduling, and fulfillment of school equipment, materials, and supplies. The Fulfillment Coordinator will be responsible for creating and deploying clear, quality communications delivering key information to the school community about fulfillment activities. The Fulfillment Coordinator is responsible for the successful completion of the following tasks:
- Liaison with stakeholders, logistics providers, and administration on fulfillment activities to ensure timely and accurate fulfillment of school equipment, materials, and supplies.
- Assist in deployment planning and fulfillment process for school equipment, materials, and supplies.
- Engage with school logistics vendors and suppliers regarding inventory levels of equipment, materials, and supplies.
- Organize and track the fulfillment of fulfillment orders and ensure order delivery.
- Track and monitor fulfillment orders, returns, and inventory transfers; troubleshoot issues.
- Follow up on order and shipping errors to ensure accuracy and customer satisfaction.
- Assist with inventory control and investigate any inventory discrepancies.
- Collaborate with other school departments to share data insights, determine current and upcoming campaigns and other material needs to ensure adequate and accurate shipment of school equipment, materials, and supplies.
- Assist in auditing internal and external fulfillment activities.
- Identify trends, key issues, and successes through data analysis and stakeholder feedback.
- Maintain collaborative vendor relationships.
- Respond promptly and professionally to stakeholder inquiries.
- Provide prompt, clear, and professional communication to all stakeholders regarding fulfillment services and activities.
- Develop clear, audience-aligned communications about the fulfillment activities to all stakeholders.
- Assist with resolving stakeholder fulfillment issues.
- Create and maintain reports aimed at tracking inventory and fulfillment activities.
- Provide customer service regarding shipment/delivery, returns, credit, order status, corrections, and other customer concerns.
- Provide status reports depending on stakeholder requirements.
- Adhere to fulfillment processes, implementing protocols, and reporting requirements.
- Manage vendor relations, inventory, and order fulfillment to implement large-scale mailings of school equipment, materials, and supplies.
- Develop a deep understanding of the school’s fulfillment system.
- Identify ways to improve the school’s fulfillment standards, procedures, and operational efficiencies.
Education/Qualifications
- Minimum Education/Certification:
- High School diploma or equivalent; Associate’s degree from an accredited college or university in business or logistics field preferred
- Possess all PDE required clearances for school-based personnel.
- Experience Requirements:
- Three (3) or more years of experience in a customer service role, or related experience in an educational or nonprofit setting.
- Minimum one (1) year of experience with order fulfillment and/or logistics.
Knowledge / Skills / Abilities
- Understand logistics and order fulfillment processes.
- Ability to work in a fast-paced environment.
- Ability to multitask and prioritize daily workload.
- Demonstrated experience creating templates, troubleshooting user and system errors.
- Proven experience responding to a high volume of email inquiries.
- Ability to manage vendor relationships.
- Knowledgeable in developing and implementing tracking systems and metric reporting.
- High level verbal and written communications skills.
- Ability to review, analyze and understand assignments, processes, and deadlines.
- Strong knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook).
What we offer you for all your hard work:
Reach Cyber Charter School is dedicated to providing our employees with a comprehensive benefits package offering flexibility to customize benefits to meet your needs by offering major medical, dental, and vision; HSA and FSA; company paid Basic Life/AD&D, STD, LTD and EAP; a retirement plan; voluntary Life/AD&D; as well as perks and discount programs.
Diversity, Equity, & Inclusion Statement of Principle
Reach's Mission is to help each student maximize their potential through an individualized learning program. We strive to model our mission by empowering Staff to authentically show up with their skills, knowledge, competencies, strengths, curiosity, and unique lived experiences. Reach is committed to having inclusive policies and practices to establish a workplace of inclusion which continues to foster a belonging culture for staff, students, and families.
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