What are the responsibilities and job description for the Director of Operations position at Reach Recruiting?
As the Director of Operations, you will oversee multiple café locations, ensuring exceptional guest experiences and maintaining high standards of quality and service. Your leadership will be crucial to driving the success and growth of our cafes.
Responsibilities
Responsibilities
- Direct and manage all café locations, ensuring smooth operations and everything in the café is going well.
- Oversee the quality of food and beverage, as well as maintenance tasks like repairs and paint touch-ups.
- Ensure excellent team interaction with guests, fostering a welcoming atmosphere.
- Collaborate with General Managers at each location to maintain high operational standards.
- Implement strategies to enhance guest satisfaction and operational efficiency.
- Conduct regular audits and inspections to ensure compliance with standards.
- Develop and oversee budgets, ensuring financial targets are met, overseeing $8-10M.
- Coordinate with the Assistant Director and other staff to support café operations.
- Supervise 2 Assistant Retail Directors, each managing 3-5 locations.
- Minimum 5 years of experience in café or restaurant management, with at least 3 years in a leadership role.
- Proven success in managing multiple locations.
- Strong leadership and business acumen.
- Excellent interpersonal and communication skills.
- Passion for delivering exceptional customer experiences.
- Ability to thrive in a fast-paced environment.
- Competitive salary.
- Performance-based bonus.
- Comprehensive benefits package, including health insurance and paid vacation.
- Opportunity for growth in a positive environment.
- Strong company culture and leadership.
Salary : $8
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