Director of First Impressions

Reagin Orthodontics
Summerville, SC Full Time
POSTED ON 5/28/2024 CLOSED ON 6/22/2024

What are the responsibilities and job description for the Director of First Impressions position at Reagin Orthodontics?

Reports to: Doctor

Summary of Position:

Opportunity to work in a great team environment where your unique gifts will be valued. We are people oriented orthodontic practice that has been in Summerville for 17 years. We have long term employees with little turnover. This is a great opportunity for someone with the right skill set and personality.

The Director of First Impressions is one of the first people patients will interact with in person or on the telephone. This person should be a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. The Director of First Impressions is responsible to ensure all patients are greeted upon arrival and are scheduled for all appointments. This position is best suited for someone with excellent organizing skills, an outgoing cheerful disposition and the ability to work in a fast pace environment.

Education/Experience:

o High school diploma or GED required

o Customer service experience in a fast pace environment

o Experience or background in clerical, reception or front office work

o Familiarity with orthodontic/ dental office procedures is preferred

Skill/Abilities:

Interpersonal:

o Good interpersonal skills to maintain effective rapport with patients, parents, doctor, other staff members and community. Excellent communication (both written and oral), problem-solving and organizational skills

o Ability to adapt quickly and professionally

Technical Skills:

o Use of computer, Excel, Microsoft Office and software unique to the company

o Dolphin Management experience preferred

o Ability to manage 5-6 phone lines

o Quick learner, eager to explore new technology, processes and procedures

Responsibilities:

o Appropriately schedule orthodontic appointments

o Maintain all recall for statuses assigned to Scheduling Coordinator

o Fax, scan referrals and x-rays to doctor offices

o Maintains lobby and appearance of office

o Builds and maintains rapport with patients and their families

o Supports corporate vision and strategy, attends community events as needed

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 35 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Paid time off

Schedule:

  • Monday to Friday
  • No weekends

Ability to Relocate:

  • Summerville, SC 29483: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $22

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