Call Center Customer Service Representative

THIS IS NOT A REMOTE POSITION. Who We Are:Real Res is the premiere Real Estate Property Research provider with over 39 years servicing title agents, attorneys & underwriters in Florida & Nationally. Our company is one of the most trusted providers for Municipal Lien Searches and HOA/Condo Estoppel Certificates for residential and commercial properties. We are known for our cutting-edge technology, the fastest turnaround times, and a knowledge base of municipal search nuances that comes from years of experience in title support. Real Res is based in Fort Myers, Florida, and has close to seventy (70) employees. Job Summary:Real Res is looking for a Call Center Customer Service Representative to join our team.  This is an associate position and perfect for someone looking to start their career in the real estate industry. Training will be provided to perform the following functions:Answer approximately 10-15 inbound calls per day to assist with general and escalated customer issuesAssist with a variety of questions, including turnaround/status report, pricing, product and servicesCommunicate with various internal department members to retrieve information to handle customers' concerns in a timely mannerSet up new accounts and manually enter orders if neededRespond to emails and voice messages in a timely mannerWhat are the requirements?Previous experience in customer service at a call center or office is requiredAbility to provide exceptional customer service to our clients and our internal staffMust have exceptional oral and written communications skillsDetail-oriented with strong organizational, time management, and problem-solving skillsAble to work independently with little to no supervision What do we offer?Competitive wage - A starting rate of $16.00 per hour100% company-paid medical insuranceHealth savings account (available to High Deductible Health Plans participants only)Voluntary dental and vision plansVoluntary supplemental basic life and dismemberment insurance for employees, spouses, and dependent childrenVoluntary short-term disability, critical illness, and accident plansPaid Time Off (PTO) for vacation and sick daysPaid holidaysEmployee Assistance Program that includes counseling, money management, and more Hours of work: This is a full-time position; typical work hours and days are Monday through Friday, 8:30 a.m. to 5:00 p.m.

Salary : $16