IT Technician

About the Role:

We are on the hunt for a talented IT Service Technician who is passionate about cutting-edge technology and exceptional customer service. This role offers the opportunity to work on the forefront of troubleshooting, servicing, and installing advanced network systems, A/V equipment, and hardware. It's an exciting chance to engage with top-tier products and be part of a team that's pushing the boundaries of technological solutions.

Key Responsibilities:

As an IT Service Technician, you will:

• Troubleshoot, service, and install network systems, A/V equipment, and hardware.
• Work with industry-leading products, including SonicWall, UniFi, Ruckus, and Fortinet.
• Conduct installations and service tasks such as setting up TVs, speakers, video extenders, amplifiers, routers, switches, and wireless access points.
• Provide expert integration installation support to our diverse clientele.
• Continuously acquire new skills and stay abreast of industry advancements.

Who You Are:

We're looking for someone with:

• Proven experience working with IT brands like SonicWall, UniFi, Ruckus, and Fortinet.
• A deep understanding of VLANs, wireless heatmapping, and advanced WiFi troubleshooting.
• A track record of diagnosing and resolving complex network system and A/V equipment issues.
• Eagerness to learn and adapt to the latest technologies.
• Professionalism, attention to detail, and dedication to customer satisfaction.
• A valid driver's license and reliable transportation for on-site client visits.

Additionally, you will be part of an on-call rotation, providing timely support and ensuring seamless service continuity for our clients outside of regular business hours.

Why Join Us?

• Competitive Compensation: $23.00 - $40.00 per hour, depending on experience, full-time.
• Professional Growth: Work with industry leaders and innovative technology.
• Collaborative Culture: Be part of a team that values innovation and teamwork.
• Cutting-Edge Technology: Immerse yourself in work with some of the industry's most respected brands.
• Career Development: Grow your skills and career in a supportive environment that fosters learning.
• Team Spirit: Be part of a collaborative and passionate team dedicated to technology and service excellence.
• Benefits:
• 401(k) with matching to secure your future.
• Health insurance with 50% company contribution.
• Health Savings Account to manage your medical expenses.
• Generous PTO: 13 days plus an additional day for every year of service.
• Company Holidays: Enjoy time off during major holidays.

Ready to Make an Impact?

Are you excited about being at the forefront of technology and service? We'd love to welcome you to our team. Apply now and start your journey with us!

Job Type: Full-time

Pay: $23.00 - $40.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person