Escrow Officer (Wine Country)

Escrow Officer

Upward Title and Closing is seeking escrow talent to help establish our footprint in the Greater Wine Country real estate market.   As an escrow officer, you’re the human link between our process and people. You’re there at the beginning, reviewing contracts and following instructions. You’re there in the middle, ensuring that all the associated paperwork is completed efficiently and accurately. You’re working with agents and their clients to keep the process moving forward, verifying that titles are clean, taxes are paid, and loans are funded. Finally, you’re there at the end, to assure that no funds or property will change hands until all terms have been carried to completion.

The ideal candidate for this role must be comfortable using an all-digital approach utilizing virtual closing programs while still delivering best in class customer service to agents and homebuyers.


Who you are:

• Trusted consultant, maintaining a positive, can-do attitude that gives agents and homebuyers alike the confidence that their transaction is in reliable, good hands and will be completed on time.

• Problem solver, using your industry knowledge to identify potential issues; recognizing what’s wrong, knowing how to fix it and avoiding unnecessary delays.

• Constant learner, staying on top of changing rules and regulations to avoid setbacks and enable transactions to close on time.

• People reader, recognizing and adapting to an agent’s or homebuyer’s personality and mood to make them feel comfortable, even when delivering bad news; showing empathy to ease their frustration and give them confidence that you’re in their corner.

• Multi-tasker, highly organized, being able to work a large number of contracts with numerous agents, buyers and sellers simultaneously under deadline pressure

Your responsibilities:

• Jack – or Jill – of all trades: Knowing the intricacies of the contract from beginning to end, ensuring that it is closed in a timely, efficiently and error-free manner.

• Devoted to detail: Verifying all paperwork is complete so that escrow closes on time and correctly including reviewing title commitments and raising title issues to be cleared.

• Following the money: Working with lenders and underwriters to ensure that all the I’s are dotted, and T’s are crossed to fund and complete transactions.

• Relationship building: Establishing and maintaining relationships with essential industry players – agents, attorneys, lenders, surveyors and government agencies – that enable you to smoothly manage transactions.

• Business builder: Reaching out to new agents, earning their confidence and trust and creating opportunities to market our business; retaining agents by providing them with white-glove service.

• Talent builder: Training escrow assistants to open opportunities for advancement; delegating, auditing work answering questions and giving direction.

• Sealing the deal: Being present at closing and making it a positive, memorable experience for agents and buyers.

Qualifications:
What you must have:

• Experience: Two to three years of escrow experience, both front- and back-end experience.

• Certification: Notary public required.

• Industry awareness: Technical knowledge of closing process.

• Computer skills: Proficiency with Microsoft Office suite.

• Communications skills: Strong written and verbal skills to keep agents, buyers, sellers and all other parties up to date with the process and work with them to resolve issues.

• Travel: Ability to be mobile including meeting clients for closings at various locations (Brokerage offices, shared workspaces and other locations dedicated to Upward closings).

What we’d like you to have

• One year of escrow closing experience.

• An existing client base that will follow them to our company.

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