What are the responsibilities and job description for the AR Specialist IV position at RealPage?
WHO WE ARE
RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day!
ABOUT THE TEAM
The Enterprise and Corporate AR Specialist is responsible for resolution and collection of the Accounts Receivable asset of RealPage. The AR Specialist is responsible for developing and maintaining relationships with the clients . While developing and maintaining client relationships, the AR specialist is responsible for analyzing and resolving client issues and collection of account balance amounts due. The AR specialist is responsible for all aspects of collections, complex account reconciliations, responding timely to customer questions and disputes and developing professional client relationships. The AR Specialist is accountable for reducing the accounts receivable delinquency of their assigned portfolio of accounts. The AR Specialist must be able to effectively communicate, bot written and verbal with both internal and external customers at all levels of the organization while providing exceptional customer service.
#LI-MG2
WHAT YOU’LL DO
Manage a portfolio of account with between 40-80 Property Management Companies. Each Property Management company could contain more than 300 apartment communities, which open need to be collected on a site to site basis.
Manage their portfolio to produce the desired result of reducing the delinquent accounts receivable by sending monthly statements to the customers manually, sending reminder emails, follow up to the Billing Alert System reminders and scheduling meetings to keep customers issue resolved and account balances collected.
PRIMARY RESPONSIBILITIES
Plan, prioritize and manage their portfolio of accounts. Answer all emails within a 24 hour period which is between 50 and 100 emails daily. Answer Billing cases with a 3 day turnaround time, respond and research all assigned tasks in Akritv, provide Product Meeting notes for monthly product meetings to review the accounts with past due balance with the product teams, provide credit requests for reconciliation of account balances that need to have a credit issued, provide research and spreadsheets for customer requests, as needed.
Correspond and communicate both in writing and verbally to internal and external customers needing information on accounts assigned.
Contact and negotiate with major customers regarding delinquent accounts receivable and facilitate collection. Facilitate resolution of disputed billings for subsequent adjustment and/or payment. Ensure that customer payments are received according to agreed terms. Ensures prompt and effective responses to invoice queries, and other requests for information
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
High School Diploma
College degree preferred
- 2-3 years experience with collections
- 2-3 years experience with multiple software programs
- Advanced skills in MS Excel
- Experience in developing customer relationships and building customer satisfaction.
- Competence in written and verbal communications across multiple organizations and all levels of management
- Ability to function autonomously and effectively execute against multiple tasks under time constraints
- Ethical in decision-making and inter-personal relationships
- Ability to prioritize multiple tasks under pressure
- Organizational skills. Problem and root-cause analysis and solution skills
- Ability to form good working relationships with team members, colleagues and superiors
- Meticulous, thorough, consistent work outcomes
- Ability to work on own initiative. Ability to work to consistent high standard under pressure
PREFERRED KNOWLEDGE/SKILLS/ABILITIES
2-3 years experience with collections
2-3 years experience with multiple software programs
Advanced skills in MS Excel
WHAT WE OFFER
At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.