What are the responsibilities and job description for the Service Desk Tier II Technicican position at Recru, LLC?
Job Description
Looking for an IT Service Desk Technician to provide Tier II support
6 months contract to hire role
Fully ON SITE in TACOMA, WA
Must be able to pass drug and background check
NO C2C- W2 ONLY
Role and Responsibilities
1. Utilize internal help desk system(s) to identify, prioritize, and resolve user help requests.
2. Assist with the monitoring, tracking, and coordination of Help Desk functions.
3. Contribute to problem resolution by giving in-person, hands-on support and training to end users.
4. Maintain, configure, troubleshoot, resolve, and document issues related to computers, networks, phones, Printers, audio/video equipment, software/applications, and in-house PA systems.
5. Assist in training, orientating, and creating materials for new and existing staff.
6. Work to support users remotely in the field using Remote desktop or VPN Connections
7. Image, Upgrade, and Deploy Desktops, Laptops, Printers, Cell Phones, VoIP Phones
8. Be able to Work with Office 365 Portal and Other Cloud Portals to Manage and Report.
9. Be able to keep Helpdesk hours 7 am 4 pm, or 8am 5 pm
10. Meet attendance guidelines by reporting to work as scheduled with dependability and consistency. 11. Assist with Tickets and requests from other sites in other time zones
12. Be Available to support site and corporate projects as assigned by Managers or Sr Systems Analysts
13. Maintain confidentiality regarding the information being processed, stored or accessed by the users.
Qualifications and Education Requirements
- 3 Years IT Experience REQUIRED
- Experience with Office 365 Enterprise Administration
- Experience with Service Now or Similar ITSM
- Able to Lift 40lbs, wear PPE, and work in a Production Environment.
- Experience with Active Directory / Azure, and Windows Server. (Scripting & Query Skills a Plus)
Salary : $30 - $33
