Regional Manager

Regional Manager

CLASSIFICATION: Full-time, Exempt, Eligible for Benefits

COMPENSATION: Starting at $85,000 depending on experience, ability to earn performance bonuses

BENEFITS: 

• Health, Vision, and Dental Insurance

• 10 Paid Holidays

• 14 days of PTO 

• 401K plan with 6% matching

• Professional development program

• Employee assistance program

• Short-term disability insurance

TEAM: Redstone Residential is a national student housing operator, headquartered in Provo, Utah. Managing more than 30,000 beds of student housing in 16 states, Redstone is the 5th largest 3rd party management student housing company in the U.S! Our conventional housing portfolios are also seeing rapid expansion and we were listed as one of the Top Workplaces in Utah in 2021. 

Redstone Residential has at its core the mission statement "We create happiness for our residents, clients, and employees through clear communication and world-class customer service." The team at Redstone Residential is enthusiastic, energetic, and passionate about what we do. The Redstone Way, our core values, are as follows:

• We Are Believers
• We Earn and Cultivate Trust
• We Communicate Authentically
• We Stay The Course
• We Embrace and Affect Change
• We Strive for Excellence

 POSITION SUMMARY  Regional Managers oversee property operations at a regional level and are responsible for maintaining relationships with our clients and investors. As part of our corporate leadership, Regional Managers are expected to exemplify Redstone’s core values.

KEY DUTIES & RESPONSIBILITIES: 

Financial

• Utilize a working knowledge of financial reporting (Balance Sheets, P&Ls, Budgets, etc.) to review property reporting with clients and Community Managers
• Submit timely, accurate monthly reporting to clients
• Prepare professional annual Business Plans 
• Assist Community Managers in preparing and maintaining annual budgets
• Oversee appropriate actions regarding community delinquencies and evictions 

Leasing

• Responsible for community staff’s ability to reach weekly & annual leasing goals 
• Continually monitor leasing velocity vs. goals, conversion ratios, traffic logs, and local market survey data 
• Regularly audit community leases to ensure accurate leasing data
• Ensure Community Managers utilizes all available leasing tools 
• Authorize appropriate leasing campaigns and commission structures   

Administrative

• Ensure offices are appropriately maintained for the organization, safety, and data security purposes
• Assist in implementing policy and procedural changes to site staff
• Travel to communities at least once per quarter for site audits and staff meetings 

Personnel Management

• Meet weekly with Community Managers to review KPIs and staff/community needs
• Perform Quarterly Reviews with Community Managers 
• Hire and terminate Community Managers as needed
• Conciliate customer services issues escalated by residents or parents 
• Complete annual survey to observe residents’ views of staff customer service 

Client Management

• Meet regularly with clients to review KPIs and financials
• Appropriately respond to client questions, requests, & concerns
• Foster a long-term, working relationship with each client  

Operations

• Demonstrate the ability to operate assets in Clients’ best interests
• Ensure proper seasonal and life-cycle upkeep of communities
• Facilitate CapEx projects 

EXPERIENCE & QUALIFICATIONS:

• 3 years of relevant student housing or multifamily housing experience is required to be successful in this role
• Ability to manage projects and multitask several processes at once under stressful conditions
• Experience with Entrata Software or familiarity with PM software
• Detail-oriented work ethic, experience managing a budget, P&L ownership
• Ability to use and quickly learn technology – Google Apps, Microsoft Office, cloud-based management, and dashboarding software
• Team Player – able to inspire team members to high levels of performance and to provide constructive feedback as needed
• “Client-ready” professional demeanor and presentation. Previous client interface experience is required.
• Experience managing staff