What are the responsibilities and job description for the Circa - Lounge Hostess position at Recruiting Team?
JOB SUMMARY:
A Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also: Greets Guests upon arrival, informs Guests of their wait time, monitors a waiting list, enters Guest’s names into the computer system, shows Guests to their table and bids Guests farewell as they leave.
A Host/Hostess must be able to carry on a natural conversation with Guests without sounding scripted or intrusive. Availability must include nights and weekends.
ESSENTIAL JOB FUNCTIONS:
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned seating area; present menus; announce server's name
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
Manage the flow of Guests into the lounge and sportsbook areas, provide accurate wait times to incoming Guests if appropriate
Tend to special Guest needs and requests
Observant to Guests' needs throughout experience to ensure they receive high quality service
Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
QUALIFICATIONS:
Must be able to read menus
Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
Must be able to clearly communicate Guests' needs to Servers, Bartenders, Managers, etc.
Must be able to hear well in a loud environment in order to respond to Guest requests
Must be able to walk and stand during entire shift
Must be upbeat, outgoing and positive
Ability to work positively in a fast-paced environment
Flexibility to work a variety of shifts
Ability to work effectively within a team
EDUCATION and/or EXPERIENCE:
High School diploma or general education degree (GED) required
Must be able to obtain all required work cards
PHYSICAL, MENTAL AND WORK ENVIRONMENT:
Comfortable kneeling, carrying, bending, walking and standing for extended periods of time
Work is typically in an area which may be unusually hot, cold, noisy and may contain secondhand smoke
Ability to stand and walk for long periods of time
Respond to emergencies and incidents within designated areas promptly and according to policy
Ability to lift 50 pounds
Constant contact with fellow Team Members and Guests
DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Salary : $15 - $18
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