What are the responsibilities and job description for the Dispatcher position at Red Apple Group?
Summary: Responsible for acting as a liaison between drivers and management and effectively dispatching deliveries by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
- Prepares a daily delivery schedule and coordinates efficient deliveries by applying knowledge of customer schedules, peak delivery times, and alternate routes
- Applies knowledge of service area(s) to dispatch sufficient coverage, and knowledge of delivery vehicle operation capacity to ensure delivery schedules are met.
- Applies knowledge of all driver schedules as well as subordinate skills and abilities for dispatched duties.
- Understands, interprets and ensures adherence to applicable DOT regulations.
- Operates the dispatch board according to procedures and backs up the computer system as required.
- Operates communication equipment efficiently to properly communicate with drivers, and maintain related equipment in optimum working condition.
- Answers multi-line telephone, maintains a professional office environment and professional relations with customers and other employees.
- Informs customers of their service status according to delivery schedules as needed.
- Maintains current industry knowledge through publications and legislation, and shares pertinent information with personnel as appropriate.
- Reviews documentation submitted by drivers each day to ensure pre-trip inspections are properly completed and reimbursements are made.
- Resolves operational and delivery problems that require immediate attention.
- Performs other related duties as assigned.
Skills:
- Oral Communication Skills
- Written Communication Skills
- Reading Skills
- Customer Service
- Diplomacy
- Telephone Etiquette
- Math Aptitude
- Organization
- Problem Solving
- Detail Oriented
- Project Management
- Time Management
- Computer Literacy
- Keyboard Skills
Education/Experience:
High School Diploma or Equivalent. Prior delivery dispatch and customer service experience required.
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Dispatching: 1 year (Required)
Work Location: One location
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