Gift Shop and Marketing Associate

Gift Shop Sales and Marketing Associate

Department: The Heritage Center
Site Supervisors: Gift Shop Program Manager and THC Director
Status: Full-Time
Classification: Non- Exempt

MISSION

The mission of Mahpiya Luta | Red Cloud School, Inc. (RCS), a Catholic institution
administered by the Jesuits and the Lakota people, is to develop and grow as a vibrant
Church, through an education of the mind and spirit that promotes the values of the
Lakota culture.

RCS includes two elementary schools, a high school, The Heritage Center, and six
churches on Pine Ridge Indian Reservation in southwestern South Dakota. By
integrating both Lakota language, culture, and heritage with spiritual beliefs and
practices from the Lakota and Catholic traditions, RCS aims to educate both the mind
and the heart of its students, parishioners, and staff, creating leaders of tomorrow
with competence, conscience, and compassion.

The Heritage Center Vision
A world in which Lakota values are lived and celebrated.

The Heritage Center Mission
To support Lakota artists and culture bearers to be thriving members of their communities and the larger world.

The Heritage Center Gift Shop program
is a non-profit social enterprise facilitating culturally-connected community development by creating economic
and capacity-building opportunities for Lakota artists, along with opportunities for visitors to learn about the
vibrancy of contemporary Lakota art and culture in a region with an incredible history and future to share.

The Heritage Center Exhibits and Collections program
By curating and sharing exhibitions both on and off-site, and through the care, stewardship, and sharing of its
extensive collection, The Heritage Center celebrates and supports Native artists and the Pine Ridge
communities, and builds broader appreciation for Native arts and culture locally, nationally, and internationally.

Red Cloud Indian School, Inc.

Position Summary:

As a key member of The Heritage Center staff, the Gift Shop Sales and Marketing Associate performs a wide
variety of duties related to gift shop operations, customer service, cultural tourism, and marketing that support
The Heritage Center’s mission. The Sales and Marketing Associate is both the public face of The Heritage Center
and is vital to daily operations. This individual is often the first and the last person a visitor encounters both in
person, on the phone, or online. The Associate communicates with all visitors and colleagues, and is capable of
completing tasks at the request of any Heritage Center staff member. The Associate is responsible for keeping the
gift shop operational during all advertised hours of operation and providing visitors in the gift shop with a
positive shopping experience by determining visitor needs, presenting merchandise, addressing their questions
and concerns, and completing the sale with efficiency and courtesy. The Associate is responsible for
administering the online store and working collaboratively with the members of both The Heritage Center and
Advancement in coordinating and maintaining the online presence of The Heritage Center on all defined social
media and the Point of Sale (POS) platforms. The Associate is directly supervised by the Gift Shop Manager but
working collectively with the staff is critical to the continued growth and success of The Heritage Center. The
Associate should be comfortable speaking to all visitors about art and cultural items exhibited in the Gallery and
on display in the Gift Shop. Above all, the Sales and Marketing Associate is a reliable and responsible member of
The Heritage Center team.

RESPONSIBILITIES AND DUTIES

I. Essential Job Functions:
1. Ensuring the gift shop is operational during all advertised hours of operation
2. Serve as a first point of contact and assist visitors to The Heritage Center in a courteous and
professional manner
3. Provide excellent customer service for retail sales in person and online
4. Continually evaluate and adjust retail displays
5. Execute point of sale transactions
6. Fulfill stock work of the Gift Shop, creating displays, rearranging merchandise, and replenishing

stock on selling floor
8. Prepare inventory for upload into online platform with producing images of each item,

creating labels, ensuring accuracy through monitoring inventory, and closing and shipping all
orders in a timely efficient manner

9. Coordinate with Gift Shop Manager concerning online presence; this includes creation of
original content for approved social media platforms on a daily basis

10. Assist with booking tours and visiting classes
11. Gather and coordinate requested data specific to retail and marketing platforms
12. Maintain and create monthly reports of in-person visitor count on a weekly basis or a frequency as
directed by supervisor
13. Maintains clean and organized retail and work areas

II. Additional Functions:
1. Assist other THC department staff on an as needed basis
2. Be available for special projects and events specific to Mahpiya Luta|Red Cloud

POSITION SPECIFICATIONS::

Red Cloud Indian School, Inc.

A. Qualifications:
1. High school diploma and completion of one to two semesters of college or a satisfactory equivalent
combination of training and experience. Bachelor’s degree in Business, Museum Studies, Art History,
Lakota Studies, or related field preferred.
2. Retail and customer experience service required.
3. Computer skills (Microsoft Office, Adobe Creative Suite, digital photography, etc.) required.
4. Ability to accurately handle cash, check, and credit card transactions.
5. Familiarity with social media platforms for businesses, highly desirable.
6. Excellent interpersonal, written, and verbal communication skills required.
7. Demonstrate ability to prioritize and multitask the position functions listed.
8. Demonstrate ability to work both independently and collaboratively.
9. Ability to work in a fast-paced environment.
10. Knowledge of historical Lakota art and contemporary Native art.
11. Experience working in a retail or museum setting is preferred.
12. Must be self-motivated and a self-starter.

A. Physical requirements: Ability to sit at a desk and use a computer, online programs and platforms
as described, telephone, and other desktop office equipment—85% of work time, walking—10% of
work time, bending at the waist and lifting less than 10lbs.—3% of work time, bending at the waist
and lifting 10-15 lbs. 2% of work time.

To Apply:
Send completed application and Resume to
Brenda Bad Heart Bull, ED of Human Resources
Mahpiya Luta/Red Cloud
100 Mission Drive
Pine Ridge, SD 5777brendabadheartbull@redcloudschool.org

Red Cloud Indian School, Inc.