Senior Technical Support Engineer - Kubernetes and OpenShift (Spain, Italy, Portugal, Ireland, Czech Republic)

About the job

As an Open Organization built on Open Source software, Red Hat values innovation, strong technical acumen, customer focus, leadership and the creativity that impacts the customer experience across a range of products. 

Customer Experience and Engagement (CEE) team is looking for an enthusiastic Technical Support Engineer with Kubernetes and Openshift. In this role, you will build on your expertise with Red Hat technologies, namely Red Hat OpenShift Container Platform running on Hybrid Cloud, while providing outstanding technical support to our customers. You'll work closely with our developer and QE teams to incorporate customer feedback and make Red Hat OpenShift Container Platform an even better product. The customers you'll interact with are often last level technical contacts on the customer’s side, like system administrators, architects and solution engineers.

You will be a part of the unique Red Hat culture, enriched with various principles and initiatives, such as Open Management Practices, Open Decision Framework, Diversity & Inclusion. With the freedom to showcase your leadership skills at any time, you will have the option to bring innovative solutions to complex problems. You will get the opportunity to be a part of several Recognition programs to reward and celebrate yours and others’ success. If you want to check the real life experience of one of our engineers, check out his down-to-earth blog post about the daily life in this role. This job is a very important centerpiece between our customers and developer teams and is essential to perfect our product quality and customer experience.

We are targeting senior and middle level candidates in the following countries - Spain, Italy, Portugal, Ireland, Czech Republic.

What you will do

• Support Red Hat’s customers using our OpenShift Ecosystem running on different Hybrid Cloud solutions (public providers including Azure, AWS, Google and also on-premise deployments)
• Resolve our customers’ complex issues across different components such as Logging (Elasticsearch, FluentD, Kibana), Monitoring, Networking (SDN / OVN kubernetes), Storage, Service Mesh/Istio
• Diagnose and troubleshoot technical problems as well as provide the root cause analysis
• Build on your expertise by going through intensive onboarding, which includes taking RHEL and RH Openshift Certifications, such as Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380)
• Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat’s portfolio 
• Consult the customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience
• Contribute to the global Red Hat knowledge management system
• Collaborate with your colleagues on different side projects, contribute to the success of the global team and / or contribute to the OpenSource community.

What you will bring

• Excellent communication skills, ability to analyze and effectively resolve complex customer issues
• Professional experience with configuring and troubleshooting OpenShift or Kubernetes with its components such as logging, monitoring, networking, storage, Service Mesh
• Previous professional Linux system administration experience 
• Passion for problem-solving and investigation of the most complex customer and technical problems
• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
• Team player attitude, open-minded and collaborative approach
• Thirst for knowledge, ability to further grow and enhance your technical/interpersonal skills

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