Front Desk Clerk
Job Posting for Front Desk Clerk at Red Roof Inn - Reading, PA
Position Overview:
We are seeking a professional and customer-oriented Front Desk Employee to join our team. As a Front Desk Employee, you will be the first point of contact for our organization, responsible for providing exceptional customer service and administrative support. Your primary focus will be to ensure a positive and welcoming experience for all guests, clients, and employees.
- Welcoming and Greeting: Greet and welcome visitors, clients, and employees with a warm and friendly demeanor. Create a positive first impression by providing a professional and courteous reception experience.
- Front Desk Operations: Manage the front desk area efficiently, ensuring its cleanliness and tidiness. Answer incoming calls, screen and forward them to the appropriate departments, and take messages when necessary. Maintain a neat and organized reception area, including the placement of relevant informational materials.
- Customer Service: Provide exceptional customer service by addressing inquiries and concerns promptly and professionally. Respond to emails, phone calls, and in-person inquiries regarding general information, services, and products. Assist in resolving customer complaints or redirecting them to the appropriate personnel.
- Team Collaboration: Collaborate with other departments and team members to ensure efficient and effective communication and coordination of tasks. Provide support to other administrative staff as needed.
Join our team as a Front Desk Employee and play a vital role in providing exceptional customer service and administrative support. Your welcoming and professional demeanor will contribute to creating a positive and efficient work environment for both internal and external stakeholders.
Job Types: Full-time, Part-time
Pay: $12.50 - $15.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
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