Front Desk Clerk
Job Posting for Front Desk Clerk at Red Roof Inn
```Overview```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
5 days a week. Shifts from 3pm-11pm
```Duties```
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
```Skills```
To excel in this role, you should possess the following skills:
- Excellent customer service skills
- Strong guest relations abilities
- Knowledge of hotel operations and procedures
- Familiarity with night audit processes (preferred)
- Proficient in phone etiquette and handling phone systems
- Ability to multitask and prioritize tasks effectively
- Attention to detail and problem-solving skills
- Strong communication skills, both verbal and written
If you have a passion for hospitality management and enjoy providing exceptional service to guests, we encourage you to apply for this exciting opportunity. Join our team today and be part of creating memorable experiences for our valued guests.
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Schedule:
- 8 hour shift
Work setting:
- In-person
Work Location: In person
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