Program Director of Claims and Export Readiness

Red Zone HR Solutions
Vancouver, WA Full Time
POSTED ON 4/12/2023 CLOSED ON 5/31/2023

What are the responsibilities and job description for the Program Director of Claims and Export Readiness position at Red Zone HR Solutions?

Are you an experienced, collaborative program management professional looking for a new opportunity with a thriving non-profit organization? Are you interested in working with a value driven organization that promotes western US agricultural products across the world?  Our Vancouver client is a non-profit trade association whose mission is to increase international growth of western agribusiness by providing financial support, export readiness and business development services to companies located in the thirteen Western United States, Guam, and the Commonwealth of the Northern Mariana Islands. They achieve organizational excellence through efficient and effective people, systems, and processes.

Reporting to the Deputy Director, the Program Director of FundMatch Claims and Export Readiness directs, administers, and manages all aspects of the FundMatch and Export Readiness program by developing and implementing program initiatives, projects, policies, and procedures consistent with federal, state and company regulation and policy.

Key Responsibilities:

• Consistently manage and administer program in accordance with federal funding regulations and internal company policies

• Manage FundMatch claims applications, contracting and allocation of program budget for participating companies

• Manage and own Unified Export Strategy (UES) ensuring the delivery of activities for the ER program in the UES from project management, quality assurance, on time and within budget, in accordance with the program strategy, plan and program federal regulations

• Manage all program contributions

• Develop framework for export readiness program in collaboration with members, participant's and cross functional leaders

• Coordinate with the Global Connect Program Director when engaging with in market retainer contractors

• Manage contracting with third party providers including RFPs, ensure they meet approved contacting guidelines

• Coordinate the annual preparation, and submission of Unified Export Strategy (UES) application for assigned programs

• Prepare and submit timely and accurate reports to meet federal funding requirements

• Support team on annual compliance review and financial audit

• Track, monitor, and report out on program results, funding utilization and other program initiatives

• Provide leadership and oversight of daily operations of assigned programs, including integration of best practices and evaluation of program services

• Manage continuous improvement and performance evaluation processes, including goal setting, annual reviews, and professional development of direct reports

• Manage the hiring, training, and retention activities and initiatives

• Integrate best practices into day-to-day program operations

• Ensure effective quality assurance and overall integrity of the program

• Work collaboratively with other directors and leadership members to ensure fully integrated programs for all company participants receiving services through the organization

• Manage, research, and maintain budgets for activities within the assigned program; administer approved budgets and direct preparation and maintenance of detailed and comprehensive reports, records, and files supporting program operations and activities

• Support planning and execution of organizations strategic planning and member meetings

• Take the initiative in thought leadership, innovation, and creativity

• Attend and participate in all meetings as assigned, including but not limited to staff and team meetings, consultations with company participants, member states and territories, and other third-party partners

• Develop and maintain strong relationships with internal and external customers to promote quality, consistency, and efficiency in company operations

• Promote a culture of trust, service, integrity, excellence, and accountability

• Create, model, and maintain a work culture that supports and values inclusion, equity, and diversity

Specific Job Knowledge, Skill, and Ability:

Individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he, she or they can perform the essential functions of the job, with or without reasonable accommodation.

• Requires the ability to learn, interpret, and apply Market Access Program and other federal and state rules and regulations as related to the responsibilities of the position

• Requires the ability to advocate for the programs and support the core values of the organization

• Ability to establish and maintain effective working relationships with internal and external parties

• Requires the ability to communicate effectively both orally and in writing with team, members, contractors, Foreign Agricultural Service, and other industry partners

• Ability to work collaboratively and act in a lead role within a team environment

• Ability to direct, train, and coordinate staff and establish and maintain cooperative working relationships with team, members, contractors and other third-party representatives

• Considerable expertise in establishing and operating all aspects of program management including planning, organizing, tracking, measuring, evaluating and executing.

• Define and closely monitor program KPIs, including qualitative measures and results oriented management

• Ability to conduct research and present data in a clear and persuasive manner

• Ability to compose and present comprehensive reports

• Strong analytical and data analysis skills

• Requires the ability to develop and administer budgets

• Requires excellent organizational skills and attention to detail

• Requires strong orientation towards taking initiative and ownership of projects, assignments and programs in their entirety

• Ability to manage changing priorities, multiple efforts, meet deadlines and adapt to a changing business environment while building and strengthening internal and external relationships

• Ability to make interpret, problem solve and make decisions based on analytical data

• Ability to conduct research and present data in a clear and persuasive manner

• Ability to routinely and independently exercise sound judgment in decision-making

• Ability to maintain confidentiality and effectively handle sensitive information with sound judgment, tact, and discretion

• Ability to think strategically and long-term about the needs of the program value proposition

• Proficiency in Microsoft Suite applications and other cloud-based tools

• Requires the ability to travel overnight both domestically and internationally up to 15%

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions as other duties assigned, with the percentage of time performing each function to be solely determined by the department leader based upon the requirements of the company.

Other Duties:

Positively contribute to organizational culture through understanding, supporting, and participating in the company mission, vision, and values. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by the organization from time to time, is essential to the successful performance of this position.

Minimum Qualifications:

• Bachelor’s degree and 5-7 years of experience in non-profit, project management, program management or related field; 2 years additional relevant experience may be substituted for degree

• Minimum of two years of experience managing direct reports

• Demonstrated history of strong project management and organizational skills; ability to independently manage and prioritize multiple projects and tasks with exceptional attention to detail

• Demonstrated strength in team management; passion for supporting and developing staff; strong ability to motivate team members and assess performance

•Demonstrated interpersonal skills; ability to cultivate professionally collaborative relationships at all levels, from direct reports to members of the board

• Ability to work independently and maintain “big picture” perspective

Required Competencies:

Core Values

Trust We have confidence in our collective experience, knowledge, and professional connections to deliver meaningful results to those who put their trust in us.

Service We support, guide, and empower each other by treating our companies, partners, and team members as individuals. We succeed when you succeed.

Integrity We are committed to being honest, transparent, and responsible in all communications which drives our team to consistently do what is right.

Excellence We take pride in our work and are committed to excellence in all aspects of our organization. Passion, energy, and enthusiasm are at the heart of every decision we make and every action we take.

Accountability We are consistent and dependable. We take responsibility to get it done.

Benefits:

• Employer paid medical, dental, short-term disability, long-term disability, life-insurance coverage for employee.

o Family benefits included at a cost to employee

• Flexible Spending Account

• Participation in 401k plan with employer match 100% up to 6%

• 12 Paid Holidays

• Paid Time Off Plan

• Sick Paid Time off Plan

• Flexible Work Schedule

• Recognition Program

Compensation Range Based on Experience: 

This position is exempt with a wage band ranging from $80,000 to $105,000 per year.

Our client is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Salary : $80,000 - $105,000

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