Dispatcher

Redding Heating & Air

Dispatcher

Candidates and Recruiters DO NOT contact Redding Heating & Air directly. Please follow the steps to apply. All applications must go through Contractor Staffing Source.

Redding Heating & Air is a leading HVAC company based in Redding, CA, known for our commitment to excellence and customer satisfaction. Our mission is to provide high-quality HVAC services while fostering a culture of respect, teamwork, and continuous improvement. Learn more about us at: https://www.reddingheatingair.com/

We are looking for an experienced Dispatcher to join our team, ensuring our clients receive top-notch service and our operations run seamlessly.

Responsibilities:

• Coordinating and dispatching service requests to HVAC technicians.
• Setting appointments and effectively managing scheduling for technicians.
• Providing exceptional customer service by responding to inquiries and resolving service-related issues.
• Coordinating with technicians to ensure timely and efficient service delivery.
• Maintaining accurate records of all calls and customer interactions.
• Collaborating with internal teams to optimize service operations and enhance customer experience.
• Communicating with customers to ensure satisfaction and resolve any issues.

Qualifications:

• Experience in dispatching technicians and installation teams is an advantage, but not a dealbreaker.
• Proven experience in a customer service role.
• Strong interpersonal skills and a friendly, customer-oriented personality.
• Excellent communication skills and the ability to handle phone calls with professionalism.
• Proficiency in scheduling and appointment management using computer systems and software for scheduling and record-keeping.
• Ability to work effectively in a fast-paced and dynamic environment.
• Commitment to upholding the company's values and delivering exceptional customer service.

Salary and Benefits:

• Starting Salary at $25.00 - $32.00 per hour, commensurate with experience.
• Health insurance coverage.
• Paid vacation and sick time.
• Supportive and hands-on management team.
• Opportunities for professional growth and development.
• A positive and collaborative work environment.