Information Services Generalist

***This position is open through Friday, March 22nd, 2024.***

The Redding Rancheria is seeking a Information Services Generalist. The schedule for this position is Monday through Friday from 8:00AM to 5:00pm.

A completed Redding Rancheria job application must be submitted in order to be considered for employment. You can fill out an application online at www.reddingrancheria-nsn.gov, please fax (530-242-4563) or email (employment@reddingrancheria-nsn.gov).

JOB SUMMARY:

The Information Services Generalist’s role is to support and maintain in-house computer systems, desktops, and peripherals. Additionally, this role is responsible for managing inventory for Information Services equipment, process and track IT-related invoices and monthly charges, conducting new employee orientations, tracking service contracts and warranties for the Redding Rancheria Information Services Department, creating, and maintaining information services policies and procedures. The Information Services Generalist also monitors and manages incoming Helpdesk services tickets to provide support for Redding Rancheria end users.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

• Bachelor’s degree in the field of computer science, information systems, or 4 years equivalent work experience.
• Must pass pre-employment drug screening.
• Indian preference.

ESSENTIAL JOB FUNCTIONS:

1. Monitor helpdesk system to ensure SLAs are being met and follow up with applicable IT personnel to ensure helpdesk tickets are properly documented and completed within SLA.
2. Perform maintenance on Helpdesk system to ensure software is current with correct service category’s, service locations and other applicable information to ensure proper routing of service tickets.
3. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
4. Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
5. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
6. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
7. Communicate application problems and issues to key stakeholders, including management, development teams and end users.
8. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
9. Maintain and enhance performance of all new and existing software and applications across the organization.
10. Identify and learn appropriate software applications used and supported by the organization.
11. Coordinate with department heads to assess departmental application training needs and objectives.
12. Participate in the design, development, and delivery of software applications training programs and individual classes.
13. Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
14. Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
15. Apply diagnostic utilities to aid in troubleshooting.
16. Track and process Information Services bills and ensure appropriate services maintain active service contracts.
17. Track and ensure all Redding Rancheria Information Services equipment is current on applicable service contracts.
18. Maintain an up to date inventory of all Redding Rancheria IS equipment.
19. Maintain training materials for incoming Redding Rancheria Employees as well as deliver the New Employee training for information services.

All certifications, credentials/ licenses, education verification /degrees and/or transcripts, and Indian verification are required to process your application.

Indian preference applies, but we welcome all applicants who wish to apply for this position. Certification of Native American heritage needs to be attached to the job application.

Any offer of employment is conditioned upon the successful completion of a pre-employment drug screen and criminal background screening clearance. All employees are required to submit to a Tuberculosis test (TB) test after they are hired in addition to being tested annually.

To minimize the spread of COVID-19, the Redding Rancheria will require all healthcare employees to report their vaccination status and be fully vaccinated against COVID-19. Any healthcare employees with medical conditions or sincerely held religious beliefs that prevent them from taking the vaccine may be entitled to an exemption.

Additional Information:

In addition, Redding Rancheria offers an excellent benefit package containing Medical, Dental, Vision, Life Insurance and Short/Long Term disability, paid holidays, vacation and sick leave as well as a generous 401(k) retirement plan.

Redding Rancheria is a federally recognized Tribe with Pit River, Wintu, and Yana people where pride in Tribal culture, history and identity is evident internally and in the larger community. Redding Rancheria is a leader in the constructive development of its people, the larger Indian community and the Redding region.

E-Verify Statement

Redding Rancheria participates in the Electronic Employment Verification Program. Visit the E-Verify URL below for more information.

https://www.e-verify.gov/employees

For further information, please contact Human Resources Dept. at (530) 225-8979.

Job Type: Full-time

Pay: From $27.09 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person