Front Desk Representative

Redline Athletics Farmington Hills
Farmington, MI Part Time | Full Time
POSTED ON 2/25/2024 CLOSED ON 4/1/2024

Job Posting for Front Desk Representative at Redline Athletics Farmington Hills

Redline Athletics – Farmington Hills is a 14,500-square-foot sports performance training facility located at 24800 N. Industrial Drive in Farmington Hills, MI. Our center includes a 4,500-square-foot indoor turf field, a full-length batting cage, a full basketball court with a volleyball court, and a state-of-the-art strength room. While we focus primarily on semi-private group training for our athlete population ages 8 to 18 years old, we also offer 1-on-1 skill instruction, team training, and sport-specific training for youth athletes.

Our training programs offer clients the ability to improve their performance and reduce their risk of injury in a dynamic, fast-paced, and enjoyable training environment. As the Front Desk Representative, you will be an advocate of the Redline Athletics brand and assist the owners and Director of Sports Performance with general management, business development, and operations.

Responsibilities of this position include providing excellent customer service at all times, thorough knowledge of membership, member benefits, and resources; member retention through outstanding interpersonal communication; and extensive outreach and marketing skills.

Our new Front Desk Representative should be a positive, outgoing, and enthusiastic individual who can:

  • Actively contribute to and foster a fun, high-energy atmosphere
  • Provide excellent customer service at all times
  • Interact with youth athletes and their parents/guardians
  • Advocate for Redline Athletics Farmington Hills
  • Prioritize simultaneous requests/tasks
  • Generate new leads/free trials
  • Coordinate, facilitate, and convert free trials
  • Use customer relationship management (CRM) software
  • Use client booking software
  • Manage member accounts
  • Process payments
  • Document ad-hoc requests and programming inquiries
  • Uphold facility standards and maintain cleanliness
  • Follow opening and closing procedures

Employment is contingent on passing a background check. Full-time and part-time positions are available.

Qualifications

  • Experience with Mindbody software
  • Experience with CRM software
  • Experience with customer service
  • Reliable
  • Genuinely Caring
  • Passionate
  • Upbeat
  • ALWAYS Polite and Patient
  • Sociable and Friendly
  • Motivational
  • Knowledgeable
  • Positive
  • Hard-Working

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 15 – 30 per week

Benefits:

  • Employee discount

Shift:

  • 4 hour shift
  • Day shift
  • Evening shift

Weekly day range:

  • Every weekend
  • Monday to Friday
  • No weekends
  • Rotating weekends
  • Weekends as needed
  • Weekends only

Work Location: In person

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Salary.com Estimation for Front Desk Representative in Farmington, MI
$147,471 to $195,364
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