Salary Job Openings

Customer Service Representative

Redwood Utility Billing Service
Santa Rosa, CA Full Time
POSTED ON 3/12/2024

Company Description

Redwood Utility Billing Service is a 3rd-party billing company that contracts with owners of multi-family properties to bill back tenants for a portion of utility costs.

Role Description

This is a full-time on-site role as a Bilingual Customer Service Specialist located in Santa Rosa, CA. As a Customer Service Specialist, you will be responsible for providing top-notch customer service to Redwood Utility Billing Service clients by resolving issues and inquiries through various platforms like phone, email, and chat. You will collaborate closely with various teams to ensure customer satisfaction and build long-term relationships with clients.

Qualifications:

MUST BE BILINGUAL

  • Excellent communication and interpersonal skills
  • Ability to troubleshoot and resolve customer inquiries in a timely and efficient manner
  • Ability to multitask and prioritize effectively in a dynamic environment
  • Good organizational skills with attention to detail
  • Good knowledge of Microsoft Office Suite software
  • Experience working in a fast-paced customer service environment is a plus
  • Experience with utility billing systems is a plus
  • High School Diploma
  • MUST LOVE DOGS!

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 35 per week

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • Monday to Friday

Work setting:

  • Office

Language:

  • Spanish (Required)

Ability to Relocate:

  • Santa Rosa, CA 95404: Relocate before starting work (Required)

Work Location: In person

Salary.com Estimation for Customer Service Representative in Santa Rosa, CA
$45,114 to $57,109
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