Director of Owner Relations

Position: Director of Owner Relations at the Black Desert Resort

Company: Reef Capital Partners

Location: Black Desert Resort

Salary: $80,000 DOE

About the Company:

Reef Capital Partners is a successful commercial real estate investment firm specializing in both private credit and private equity investments. Founded in 2005, Reef has completed more than 500 transactions with an aggregative value of ~$2 billion dollars. Reef has an exceptional track record of performance, with an IRR on realized investments over the past decade of ~20%.

Reef Private Equity, a subsidiary of Reef Capital Partners, focuses on real estate equity investments specializing in development projects. Reef Private Equity is currently developing a wide variety of projects, including a $1 billion world-class resort in Saint George, Utah, 150 SF lots and 300 townhomes at the new Mayflower Ski Resort near Park City Utah, a 900 lot lake and golf community in Virginia, 300 apartments in Idaho, and 48 townhomes in Eden, Utah.

About the Project (Black Desert Resort):

Black Desert Resort is located on the outskirts of Saint George, the fastest growing metro area in the United States. This luxury golf resort will consist of 150 hotel rooms, 298 resort residences, 24,000 divisible square feet of convention space, 3 restaurants, a world-class spa, 2 pools, a fitness center, and a new 19-hole golf course designed by Tom Weiskopf.

Job Responsibilities:

The Director of Owner Relations for the Black Desert Resort will report directly to the Black Desert Project Directors and will create a team that will manage all the relations with unit owners, investors, club members, including any benefits and concierge services.

As the Director of Owner Relations, you will serve as the advocate and single point of contact for our largest owners and management companies and be responsible for helping drive their overall portfolio performance. We seek someone who possesses a high degree of diplomacy as a liaison for the owners.

Essential Functions:

• Coordinate with all aspects of the development and be the liaison with the owners
• The director of owner relations needs excellent verbal and written communication skills to maintain effective communication between parties.
• Association Management: Hire, coordinate with, and manage the Association Management Company(ies) and/or individuals of the Master Community and other associations within the Black Desert Resort Community
  • Help prepare the Master Community and Association budgets
  • Coordinate with the Management Company(ies) to prepare any reserve studies
  • Attend meetings required for the different associations.
  • Prepare a Frequently Asked Questions (FAQs) document for each of the different associations
• Black Desert Club Management: Hire, coordinate with, and manage the Club Manager and/or individuals that will manage the Black Desert Club.
  • Help prepare the Club Budgets
  • Coordinate with the Club Manager on any maintenance schedules and/or reserve studies
  • Attend meetings required for the club management
  • Prepare a Frequently Asked Questions (FAQs) document for the club
• Construction Turnover Management: Coordinate with the construction teams to help manage the turnover of a unit to an owner
  • Coordinate with owners and the construction team on any unit walkthroughs or punch list items required

• Rental Management: Coordinate with the rental manager on any owner related concerns

Qualifications:

• High School Diploma/GED
• Seven years of related professional experience
• Five years of Hotel and/or Hospitality Management experience
• Three years of management or supervisory experience
• Travel 10% of the time
• Deep understanding of hotel development processes, including financing, construction, and operations.
• Solid understanding of hotel performance measures, analytical skills, and executive presence at the owner/management company level.
• Project management skills, account management skills, and consultative skills with natural diplomacy.
• Creative presentation skills, including crafting and delivering impactful presentations to small groups.
• Interpersonal communication skills that lend to positively influence Hilton's partners, including active listening and problem solving.
• Time leadership skills that allow you to demonstrate initiative, ensuring timely and efficient response to owner's/manager's requests for assistance.
• Previous experience as an HOA Manager or Property Manager
• Strong managerial background; demonstrated leadership of deputies
• Education and/or experience in budget preparation and management of a budget
• Ability to respond and resolve staff and home owners' issues/concerns in a professional and timely manner
• Provide excellent customer service to all homeowners, including excellent oral and written communication skills including social media proficiency (NABR portal)
• Must have the ability to multi-task in a fast-paced work environment
• Must be capable and proficient in the use of required computer systems, including Microsoft Office, Zoom, Accounting software
• Must have excellent organizational skills to maintain all files for # units, as well as various building maintenance contracts, insurance policies, etc.
• Must be able to pass a work history background investigation and have a clear drug screening
• Craft presentations and communications that are professional for both internal and external audiences.

Company Benefits:

• 401K plan with company match
• Generous company health plan with $1000 HSA match
• Flexible paid time-off
• Cell phone allowance
• Ability to invest in projects with preferred terms