Field Service Technician

Safety Sensitive Position

POSITION PURPOSE:

Set-up, operate and troubleshoot a variety of machines and/or equipment on customer site in accordance with established procedures and guidelines. Continued product and system support.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Read and interpret blueprints and diagrams to select, position and secure machinery.
• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests to resolve equipment issues.
• Results driven.
• Establishes service by studying system requirements, ordering, and gathering components and parts, completing installation, and performing acceptance tests.
• Maintain rapport with customers by identifying/suggesting improvement solutions.
• Documents service and installation actions by completing required forms, reports, logs, and records.
• Respond to service calls, look up parts and enter parts and service sales orders.
• Refurbish equipment as needed and requested.
• Stay up to date with job knowledge by participating in educational opportunities/courses.
• Maintain a computer database of all filed documentation that ensures fast retrieval of information.

· Travel 60-70% per year

· Other duties as requested.

KNOWLEDGE / SKILLS / ABILITIES:

• Excellent mechanical skills required
• Ability to troubleshoot Hydraulic, Electrical and Mechanical issues.
• Analyze and evaluate equipment operating systems.
• Customer Service and communications.
• Detail to quality

QUALIFICATIONS / PRIOR EXPERIENCE:

• High School Diploma or equivalent
• 3-5 years related experience in maintenance, fabrication, equipment manufacturing and equipment repair with continued education in a specialty.
• Advanced Electrical motor controls experience
• Advanced ability to troubleshoot Hydraulic, Electrical, Pneumatic and Mechanical issues.
• Basic understanding of PLC/HMI controls with programing capability required
• Results driven
• Must have personal tools for field service and installation work
• Must have a valid driver’s license and current US Passport
• Experience with Microsoft Excel and Word

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Experience:

• Manufacturing: 2 years (Required)

Ability to Relocate:

• Oklahoma City, OK 73179: Relocate before starting work (Required)

Work Location: In person