Administrative Associate

Description

Are you looking for a company that cares about employees and also provides meaningful and challenging work?

Are you comfortable with technology and thrive in a fast-paced work environment?

Want a job where the culture and employee engagement are overwhelmingly positive and supportive?

Seriously, stop your job search and apply now! We are looking for you!

(Oh--and if selected for an interview, you will only meet with hiring managers who are qualified and authorized to extend a job offer to you after just ONE round of interviews. We value YOUR time and OUR time!)

ReEmployAbility is the largest national provider of specialty return-to-work services and transitional employment programs. We provide simple, fast, safe return to work solutions to help control the rising cost of workers' compensation while positively impacting the lives of injured workers.

Take a look at what we offer our employees:

Great company culture with a focus on WELLNESS!

Comfortable, clean office environment.

Paid Holidays.

Paid Time Off (PTO).

PAID time to VOLUNTEER.

Company-paid Life Insurance.

401(k) with a company match!

Benefits offered including: Medical, Dental, Vision, Short Term Disability, Pet Insurance, and more!

FLSA Status: Hourly (non-Exempt), Full-time

Supervisor: Team Lead

Supervises: None

Summary/Objective

This position involves receiving, reviewing, and processing referrals from clients for new program participants. The position also requires preparing, editing, and sending complex and sensitive documents to program partners and participants, as well as telephonically following up for status updates.

Essential Functions

• Prepare and send initial correspondence to participants regarding their participation in the Transition2Work program.
• Provide exceptional customer service when answering the Main telephone line for the company.
• Learn and understand the process of the Transition2Work program in order to effectively navigate the appropriate routing of the call or issue.
• Partner across the Service Department to send out correspondence in a timely manner.
• Send all correspondence in compliance with client directions and jurisdictional requirements.
• Confirm all jurisdictional and account instructions are followed.
• When needed, draft and send detailed communication regarding assignments to keep clients informed of the status of their employees.
• Other duties as assigned.

Requirements

• Strong written and verbal communication.
• Must have attention to detail.
• Must be able to multitask, prioritize and meet deadlines with short notice.
• Accountable and punctual
• Flexible and adaptable to change
• Strong phone and computer skills including proficiency in Microsoft Outlook and Word.
• Problem solving and critical thinking skills
• Self-motivated individual and entrepreneurial.
• Display professionalism with co-workers and external parties.
• Build and maintain professional relationships.
• The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect.
• Successfully pass background check

Required Education and Experience

• 1 or more years of customer service experience
• High School Diploma or equivalent

Preferred Education and Experience

• Bilingual (Spanish/English)
• Associates Degree or Bachelor’s Degree in Business, Communications, or related field
• Knowledge of the workers’ compensation industry

Other

Individual is required to sit for an extended period of time, stand, walk, talk and hear, use hands and fingers, handle or feel and reach with hands and arms. May also occasionally need to lift or move 0-15 pounds. Specific vision skills for computer usage and written document reading.

Anyone who is capable of something can make an impact in the community where they live. ReEmployAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EEO Compliance: ReEmployAbility is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status or other status protected by Federal or State law.

ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.