Guest service

Church’s Texas Chicken Guest Service / Cook

Job Summary : To serve each guest courteously, quickly, and efficiently while adhering to the procedures in the Service Section of the Church’s Operating Standards Manual (the OSM ).

Accomplishes tasks in a timely and orderly manner.

Key Duties / Responsibilities :

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer’s order within company mandated service time.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint. Notifies manager as needed.
• Immediately notifies Manager in Charge of any deletions, over-rings, or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.
• Sets up the batter table, collects all necessary smallwares, and prepares batter mix.
• Checks all equipment and immediately reports any malfunctions within the area to the Manager in Charge.
• Color balances fryers and adds sufficient shortening so that the proper shortening level can be maintained.
• Filters and cleans all fryers at the designated times while following all guidelines of safety (including use of provided safety equipment).
• Pans sufficient chicken for operational needs.
• Prepares and cooks all food product as dictated by the needs of the business and at the direction of the Manager in Charge.
• Ensures that all food product meets the specifications, procedures and quality standards at stated in the SOM, including strict observance of designated holding times.

Secondary Functions :

• Maintains a clean work area by practicing clean-as-you-go practices while following all of the guidelines / procedures of sanitation and safety.
• Verifies all necessary product and supplies are stocked and available at the batter area.
• Maintains organization and cleanliness of the cooler.
• Perform all other tasks as assigned by Manager in Charge of Shift.

Physical Demands : (minimum qualifications needed to perform the Essential Job Functions)

Cook must be able to :

• Continuously stand and / or walk on hard floors to prepare and cook food, get stock items, and transport items to / from the kitchen, stock room, food prep area and front lines for periods of up to eight (8) hours.
• Frequently push or pull batter table, filter machine, trash cans, brooms, mops, and mop buckets.
• Continuously reach overhead, forward, and underneath shelving, counters, tables, refrigeration units, racks, drink dispensers, fryers, batter table and ovens.
• Continuously handle a variety of shapes and sizes and textures of items which include, but are not limited to : Dairy products, produce, condiments, meat / poultry, bulk stock items, and paper work.
• Continuously communicate with and listen to customers, management and other team members to ensure optimal performance.
• Continuously see to be aware of surroundings and locations of items needed, as well as to perform job duties.

Position Qualifications / Functional Skills :

• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to succeed in a fast-paced work environment.
• Must be able to receive money and accurately count back change.
• Report to work timely for each scheduled shift.

1. If you’re hungry for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place.

At Church's®, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in peoples’ lives.

And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.

2. Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust for everything you need.

Last updated : 2024-11-17