What are the responsibilities and job description for the Benefits Manager position at Refuel Operating Company?
Refuel Market overview
Refuel is one of the fastest growing convenience store chains in the US – growing ~300% in the past 18 months through 9 separate acquisitions and new to industry store builds. The company currently operates over 175 stores with plans to more than double in size over the next 1-2 years.
Role Overview:
Benefits Manager
This opportunity is for a Benefits Manager and will be a staff position reporting to the Vice President of HR. This role will be based out of our corporate headquarters in Mt. Pleasant, SC.
Core role responsibilities:
- Provide overall support to the benefits program including administration and compliance.
- Inform full-time team members and rehires of benefit eligibility after 30 days of employment.
- Ensure all benefit elections are confirmed in Paycor and BCBS/Loomis/Guardian Portals.
- Update Paycor Self Service with new open enrollment rates & elections.
- Create schedules for store visits for annual open enrollment periods including during acquisitions.
- Serve as the gatekeeper for the annual benefits blitz week.
- Ensure that elections are provided to BSBC/Guardian.
- Handle any changes including terminating coverage, new dependents, life changes, etc.
- Complete terminations in BCBS/Discovery Benefits/Principal/Guardian.
- Send Cobra notifications to all appropriate team members.
- Ensures all monthly insurance invoices are reviewed and processed timely with our AP team.
- Serves as second level review of the weekly and biweekly payroll process runs.
- Facilitate all FMLA Requests and process all short-term claims.
- Communicate leave status to all appropriate parties
- Verify that benefits deductions are caught up when the team member returns from LOA.
- Ensures that all project/department milestones/goals are met and adhere to the budget guidelines given.
- Submit weekly 401(k) transmittal of team member contributions to Principal.
- Contact all team members monthly who have been employed for one year and the required hours.
- Process hardship and eligibility requests for participating members.
- Process team members change forms for increases/decreases in contributions.
- Prepare for annual audit with completed detailed census report.
- Performs other duties and special projects as assigned by the Vice President of HR.
Required Knowledge, Skills, or Abilities:
- Capability of working autonomously or as part of a team with a “hands on - sleeves rolled up” approach and in a collaborative manner with our corporate & field operations team on all things benefits and wellness related. Ability to be comfortable at 30,000 feet and at 25 feet.
- Excellent communicator, an active listener, with strong written and oral communication skills, including strong presentation skills.
- Excellent interpersonal skills with good negotiation tactics.
- Ability to negotiate for the best deals with our insurance broker and vendor companies while having the best benefits offerings at a competitive payroll premium for our team members at each level.
- Proactive and independent with the ability to take initiative, excellent time management skills with a proven ability to meet deadlines.
- World class time management skills, with attention to detail while keeping the big picture scope in mind.
- Ability to keep pace in a fast moving and dynamic business environment.
- Provide leadership, coaching, and influence others on the HR team – 2 direct reports.
Education & Experience Qualifications:
- 5 years benefits (medical, dental, vision, 401k, open enrollment) experience at the corporate and field level.
- 3 years of client management experience with insurance and other benefits providers.
- 4-year degree or equivalent experience.
- Experience in working and leading teams in a corporate setting, multi-site, and multi-state field locations.
- Highly proficient in Microsoft Word, Excel, and PowerPoint.
- Ability to travel up to 20% within our field locations.
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