Job Description
Position Summary :
This position will serve as a primary contact to members whose Primary Care Physician (PCP) terminates with our IPA / Medical Group.
The individual will conduct outbound calls to educate members about the termination of their PCP, assist in identifying a new PCP, and facilitate the PCP change through a 3-way telephone call with the member and member’s health plan.
The individual will ensure members continuity of care is transitioned by taking initiative to coordinate with provider offices, Network Management, and / or Utilization Management as needed.
This position will also serve as a primary contact to members who are calling into our provider line for assistance. The individual will conduct outbound calls to members to retain them under a provider affiliated with RMG / LMG / ADOC.
The individual will be required to facilitate a 3-way telephone call with the member and member’s health plan.
The individual will ensure all member service issues and complaints are handled and resolved to achieve member satisfaction and retention.
Essential Duties and Responsibilities include the following :
The pay range for this position at commencement of employment is expected to be between $20 - $22 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.
The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and / or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.
As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment.
Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees.
We want to see you excel, because we believe that your success is our success.
Full Time Position Benefits :
The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members.
As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.
Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.
Health and Wellness :
Savings and Retirement :
Other Benefits :
Requirements
Education and / or Experience :
Last updated : 2024-03-05
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