What are the responsibilities and job description for the Front Desk Receptionist position at Regency Inn Hotel?
*Greet, register, and assign rooms to guests of hotel.
*Verify customers' credit, and establish how the customer will pay for the accommodation.
*Contact housekeeping or maintenance staff when guests report problems.
*Make and confirm reservations.
*Issue room keys
*Keep records of room availability and guests' accounts, manually or using computers.
*Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
*Compute bills, collect payments, and make change for guests.
*Record guest comments or complaints, referring customers to managers as necessary.
*Review accounts and charges with guests during the check out process.
*Transmit and receive messages, using telephones or telephone switchboards.
*Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
*Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
*Clean and maintain lobby and common areas, such as restocking supplies.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
Salary : $12 - $14