What are the responsibilities and job description for the Information Technology: Graduate Assistant or Student Worker (Help Desk Support) position at Regent University?
Regent University Job Announcement
Regent University Non-Discrimination Policy:
Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.
Job Title Information Technology: Graduate Assistant or Student Worker (Help Desk Support): req1041 Location Virginia Beach Campus Benefits None Job Summary
Responsibilities:
* Provide software, hardware, and systems support to Regent University faculty, staff, and students by responding to support calls, voice messages, and e-mail directed to the Help Desk
* Manage and track issues using the IT ticketing system
* Escalate support incidents to the appropriate IT staff group when necessary
* Answer phone calls and e-mails in a professional, courteous manner
* Work closely with other IT Departments to resolve issues effectively
Requirements:
* Must be a Regent University student
* Dependable and prompt
* Strong customer service
* Excellent verbal and written communication skills
* Ability to work in a team environment
* Ability to problem solve
* Proficiency with Window operating systems, Microsoft Office, and web browser technology
* Ability to follow written and verbal instructions
* Must enjoy helping others
* Commitment to Regent's core values of Excellence, Innovation and Integrity
Pay Rate $11.00 per hour, 20 hours per week
Regent University Non-Discrimination Policy:
Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.
Job Title Information Technology: Graduate Assistant or Student Worker (Help Desk Support): req1041 Location Virginia Beach Campus Benefits None Job Summary
Responsibilities:
* Provide software, hardware, and systems support to Regent University faculty, staff, and students by responding to support calls, voice messages, and e-mail directed to the Help Desk
* Manage and track issues using the IT ticketing system
* Escalate support incidents to the appropriate IT staff group when necessary
* Answer phone calls and e-mails in a professional, courteous manner
* Work closely with other IT Departments to resolve issues effectively
Requirements:
* Must be a Regent University student
* Dependable and prompt
* Strong customer service
* Excellent verbal and written communication skills
* Ability to work in a team environment
* Ability to problem solve
* Proficiency with Window operating systems, Microsoft Office, and web browser technology
* Ability to follow written and verbal instructions
* Must enjoy helping others
* Commitment to Regent's core values of Excellence, Innovation and Integrity
Pay Rate $11.00 per hour, 20 hours per week
Recommended Skills
- Communication
- Customer Service
- Help Desk
- Issue Tracking Systems
- Microsoft Office
- Operational Systems
Salary : $11 - $0
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