What are the responsibilities and job description for the Loan Sales Coordinator position at Regional Management Corp?
Are you ready to take your career to the next level? Regional strives to positively impact the financial lives of our customers.
For over 35 years, our Team Members have been passionate about supporting customers through their financial challenges in life. They take pleasure in finding solutions and lending a helping hand, both to our customers and our communities. As we continue to grow and become a national brand in consumer financing, we hope you'll consider us for future career opportunities.
If you are looking to make a meaningful impact in people's lives by bringing a personal touch to finances, join our team today!
The Loan Sales Coordinator works closely with their branch team members to help create a world class customer experience from loan origination to closing. They analyze and collect the necessary data and verifications to help provide an efficient loan processing experience.
Duties and Responsibilities- Provide exceptional service to all customers both over the phone and in-person.
- Expected to follow-up with customers by telephone to request loan verifications and documents need to close loans.
- Collect and organize loan verifications and calculate qualifying income.
- Ensure all loans meet compliance standards set by policy and procedures.
- Maintain office cash with accuracy and proper security.
- Receive, track, and post all payments and fees to customer accounts in compliance with Company policy.
- Fill-in branch duties when called upon including processing credit loan applications and using product knowledge to present loan solutions to current and potential customers.
- Help with monthly Branch Self-Assessment responsibilities.
- Other duties as assigned by leadership.
Minimum Qualifications
- High school degree or equivalent.
- Experience with Microsoft Office Suite products.
- Data entry proficiency.
- Valid Driver's License and access to a dependable automobile with liability insurance coverage.
- Must pass drug screen, criminal, and credit background checks.
Preferred Qualifications
- Previous experience in a related field
Critical Competencies
- Ability to work in a fast-paced team environment managing multiple priorities daily.
- Highly organized with the ability to efficiently and accurately multi-task.
- Ability to complete multiple projects on time, efficiently, compliantly, and with minimal supervision, which often serve several people.
- Perform all necessary duties with a positive attitude.
- Excellent oral and written communication skills.
- Strong attention to detail.
- Ability to stay calm under pressure.
- Flexibility to perform in an ever-changing work environment.
- Attendance and punctuality are essential.
- Professional and customer service oriented
- Team player with good communication skills
This position works in an office environment providing customer services to customers and potential customers in person and over the phone. Typical schedule is 8:30am to 5:30pm, Monday through Friday, with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management.
Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.
