Company Information:
Regional Transit Service (RTS) is a regional transit authority established by New York State with more than 1,000 employees who proudly serve customers and business partners in Monroe, Genesee, Livingston, Ontario, Orleans, Seneca, Wayne, and Wyoming counties. Recognized as one of the best-run transit systems in the nation, RTS partners with the community it serves to provide vital, safe, and sustainable transportation services to nearly 8 million people each year. We carry out our mission by connecting our customers to jobs, school, healthcare, shopping, and recreational activities every day.
JOB SUMMARY:
The Customer Service Representative is an integral member of the RTS Team bringing our values to life every day –Integrity, Respect, Diversity and Inclusion, Engagement and Collaboration, Agility and Innovation, and Performance Focused. The Customer Service Representative, working alongside the entire Customer Service Team, is responsible for making it easy for our customers to enjoy the ride with RTS, in accordance with company policies and procedures.
HOURLY RATE: $18.63. This is a union position associated with the Amalgamated Transit Union (ATU).
CURRENT AVAILABLE SHIFT: Monday-Friday, 8:00AM - 5:00PM (in the office at our 1372 E. Main St. location)
BENEFITS INCLUDE:
ESSENTIAL FUNCTIONS:
ADDITIONAL RESPONSIBILITIES:
EDUCATION & EXPERIENCE:
KNOWLEDGE, SKILLS & ABILITIES:
PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.
ADDITIONAL INFORMATION:
Rochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
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